Impossible to contact by phone
Spent all afternoon continually redialling to return a call made by the nurse in the morning. The phone was continually engaged. Finally managed to get the phone to ring but it wasn't answered for over 15 minutes at around 4.30pm. Was told by the receptionist that they only had 2 people answering the phone and the receptionist suggested we contact our MP to complain! Phone contact is always really difficult and this has been ongoing for several years.