South East Coast Ambulance Service NHS Foundation Trust (SECamb)

Provider of 999 emergency service to the South East


0300 1230999


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Reviews (19)

Uncaring, incompetent, dangerous care

November 1, 2022
Pain score of 10/10, airway swelling causing problems speaking, high HR & RR, sepsis markers. Denied analgesia, Too frail to walk - dragged to ambulance, told couldn’t lay down, told there was nothing wrong was just anxiety. Ended up in resus on IV antibiotics, steroids, morphine and then transferred to William harvey for emergency surgery to save airway
Sarah Jenkins

Five hour wait

August 31, 2022
Phoned for an ambulance on Friday 1.00pm told it would be with me asap but certainly within two hours. After five hours called again told it could be another five hour wait. A relative drove 4 and a half hours to finally take me to A and E with a severe bowel blockage needing iv fluids, iv morphine and anti sickness medication. I thought I was going to die.
June Marsh

A credit to the NHS!

April 11, 2020
The paramedics which attended were polite and respectful.

Very proud of them!

Reply from South East Coast Ambulance Service NHS Foundation Trust (SECamb)

Thank you so much for your kind review on our service, I would like to pass this on directly to the crew involved and wondered whether you could email me via confirming the date when our crew attended together with the post code for the address.

Once again thank you for your kind review.

Provider responded

Not friendly seemed fed up and tired

March 28, 2020
Seemed to prejudge me, patronising. Called out via 111. Coronavirus unable to breathe. SECAMB staff attending seemed fed up with COVID call outs. Dismissive. Later saw a Facebook post confirming above and denigrating individuals for so call wasting their time by calling an ambulance for suspected Coronavirus. Unfair. I couldn’t breathe, ambulance called by 111 paramedic not me. Staff should not denigrate public on social media. I’ve never called an ambulance for myself not once,

Reply from South East Coast Ambulance Service NHS Foundation Trust (SECamb)

Thank you for taking the time to provide feedback, I was very sorry to read of your experience and would like to formally investigate and respond to you. Please would you email me at confirming the date and time of your call together with the adress to which our ambulance attended and I will commence an investigation. Please note that currently some of our investigations are taking longer than normal due to the operational demands of COVID-19. Thank you again for taking the time to provide feedback of your experience..

Provider responded

Taken care of.

October 18, 2017
Had an asthma attack. Called ambulance. Came very quickly. Dealt with situation at home and then taken to hospital.

More than satisfied

September 15, 2017
Twice this year I have had atrial fibrillation quite badly and the ambulance staff were wonderful.
Patricia Clements

We had to wait 5 hours for an ambulance

September 14, 2016
My wife had a dislocated hip. The paramedic arrived very quickly, however, we had to wait for an ambulance from 2pm-7pm (5 hours)
Mr P M J Bowles

Amazing help

August 17, 2016
I had a heart attack and had to be shocked 3 times. The Paramedics were amazing.

So helpful and caring

July 25, 2016
The staff were helpful and caring.

They arrived very quickly, and did everything they could to help.

Thank you so much

Poor service

June 6, 2016
Patient transport service is poorly organised, wrong type of transport, promised wheelchair has not been provided and patient is often made late for his appointments and returns home late because of delays after treatment - long day of treatment for elderly patients, added to by the long waits for transport.

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