South East Coast Ambulance Service NHS Foundation Trust (SECamb)

Provider of 999 emergency service to the South East

Contact

0300 1230999

Location

CQC Widget


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Reviews (20)

Poor service

June 6, 2016
Patient transport service is poorly organised, wrong type of transport, promised wheelchair has not been provided and patient is often made late for his appointments and returns home late because of delays after treatment - long day of treatment for elderly patients, added to by the long waits for transport.
Anonymous

Rang 999 did not feel confident with operator

April 6, 2016
Operator asking for information to be repeated. Could not assess situation. Could not determine when an ambulance would come
Liz vaughan

I called 111 after being discharged

November 23, 2015
I called 111 after being discharged from a specialist maternity ward at the Conquest the day before as I was bleeding very heavy again and they sent an ambulance. Paramedics excellent, checked my obs, liaised with ward at conquest and was able to remain at home and not suffer the indignity and excruciating wait at A and E.
Anonymous

Thankyou for Saving lives

November 4, 2015
Thank you do the ambulance service I wouldn't be here today if it wasn't for the ambulance people , doctors and nurses you have my life 10 years ago when I had a secure all the way to the hospital and suffered with bad pneumonia. Thank you for everything that you do and for saving my life and other peoples life. I have been wanted to thank you for ages now for the hard work you put in to your job but don't get paid a lot. Thank you all of the ambulance crew, doctors and nurses .
Sian Buenavente

Brilliant, quick, kind and caring

October 6, 2015
Had to call the ambulance out at 1am. Arrived in less than 2 minutes

The staff which came were fantastic. A credit to the trust!
Anonymous

Lovely experience

September 15, 2015
Lovely experience, very kind staff
Anonymous

Always treated efficiently

September 15, 2015
Always treated efficiently and with respect, and late night, early morning returns home are back for elderly people
Peter Bending

Fantastic

August 11, 2015
In labour looked after me so well
Emma woolger

The ambulance crew were exceptional

July 22, 2015
I had a very bad fall. The ambulance crew were exceptional. I cannot praise them too highly. I have had occasion to call them in the last two years and I have always found them to be kind, helpful and I am most thankful for their service
A P Armstrong

Reply from South East Coast Ambulance Service NHS Foundation Trust (SECamb)

Dear A P Armstrong

Thank you very much for taking time to leave feedback about South East Coast Ambulance Service on the Healthwatch East Sussex feedback website. I was so pleased to hear that you found our staff to be kind and helpful, and if you would like me to pass on your comments to those concerned, please do email me with the date, time and address of where we attended you and I would be pleased to do so; my email address is louise.hutchinson@secamb.nhs.uk

Thank you again and I do hope you are recovering well from your fall.

With very best wishes, Louise Hutchinson, Patient Experience Lead


Provider responded

The ambulance crew were calm and reassuring

July 22, 2015
I had rigors in the night. My wife dialled 999 and an ambulance came quickly. Following assessment I was taken to the Princess Royal, Haywards Heath casualty. The ambulance men were so calm and reassuring. They were a credit to their NHS
R W Hill

Reply from South East Coast Ambulance Service NHS Foundation Trust (SECamb)

Dear R W Hill

I was very pleased to read that you were happy with the service you received when your wife had to call an ambulance for you during the night, both in terms of the speed of response and the fact that the crew who attended you were calm and reassuring, which I am sure was just what was needed in the circumstances.

Thank you very much for taking the time to post your comments, which is very much appreciated. I am very sorry not to have replied sooner and hope that you went on to make a full recovery.

Yours sincerely
Louise Hutchinson, Patient Experience Lead


Provider responded
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