Foundry Healthcare Lewes

Our experience is the merger is a disaster. They must appoint a professional compliance manager to manage complaints, and look into data abuse. There also needs to be some managed system of transfer to a different GP surgery. The dementia service running more than two months behind in their annual reviews and unwilling to estimate when appointments will be offered . Too much power can lead to trust breaks down.

Hours waiting on hold only to be told there are NO appointments available for at least two weeks.

App reaches capacity within ½hour of opening, telephone queues astronomically long - then no appointments left. Minimum 3 week wait for a phone call with a GP, almost no hope of face to face appointments...utterly infuriating, frustrating and unacceptable. No wonder A & E get so busy!

Very slow at answering the phone - waited over 53 mins to be told I couldn’t get an appt for my mother after a visit to UTC, where she was told by the doctor there to make sure she had follow up with her GP in few days. Can’t get appt for love or money. Very poor service indeed.

St. Andrew's Surgery ( Foundry) instituted the system eConsult, so that patients could get some sort of contact with medics when they are in need. That was the idea, it seems. Unfortunately, the system appears never to be working. There is always an excuse -unprecedented levels of use, or absences of staff, etc. We are driven again to use 111, which uses not only more of our time but also, surely, that of NHS staff? All requests for attention are going through more stages, taking up more time, because Foundry is unable to do its duty by its patients.

Almost impossible to get through on the phone. I have a job so cannot sit on hold for half an hour or more in the morning. E consult gets closed early, when I did get one in, my phone appointment was for three weeks time (I was in agony for the whole period waiting, I just needed a prescription) . The system is completely broken.

I tried to complete an E-consult form at 09.30 to find the surgery was no longer taking any more forms

Can never contact on phone, when I go to the surgery (Ringmer) receptionist is stressed to point of abruptness still cannot access flu jab or Covid booster although I am recommended to have both

Tried booking covid jab, flu jabs and blood test though link in text messages no appointments available happens all the time. Haven't see a doctor for over 5 years now I have given up can't even charge doctors worse service I have ever received.

Having received a letter asking me to arrange a date to face appointment for an annual review,I rang the surgery. 9th in line with waiting time of approx 9 minutes. Got through to reception after 7 minutes. Appointment arranged. Asked about flu/covid jabs. Asked to ring late next week as they don't arrange clinics until they have meds available. Very helpful.