A&E Eastbourne District General Hospital
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Reviews (36)
Admitted with?sepsis
August 17, 2024
Feeling really ill aches and pains every where sat in metal chairs bright lights for 12 hours after about 10 hours a Covid test was done and was positive so had been left in among other patients with that.
All I needed was to lay down
All I needed was to lay down
I waited 5 hours + Terrible service
August 12, 2024
I waited 5 hours after seeing the Triage at A & E Eastbourne in absolute agony.
I was then told if I have an X ray I would have to wait even longer . As we all sat not many people came in , the waiting room wasn't full , and the same people seem to be sitting there 5 hours on. Hardly anyone was seen until it came to around 2am in the morning .
What a terrible terrible place . They need to employ more staff that are willing to work the job and not wonder around through the departments on their mobile phones. People should matter. Everyone sat willing waiting which we'd expect a couple hours. No emergencies came to A & E. There is no excuse. This is why the NHS is falling in the UK. Staff need to step up. The whole system has become a joke . I'm absolutely mad with the pain I was left in . The heart of the hospital needs to step up on the departments .
I was then told if I have an X ray I would have to wait even longer . As we all sat not many people came in , the waiting room wasn't full , and the same people seem to be sitting there 5 hours on. Hardly anyone was seen until it came to around 2am in the morning .
What a terrible terrible place . They need to employ more staff that are willing to work the job and not wonder around through the departments on their mobile phones. People should matter. Everyone sat willing waiting which we'd expect a couple hours. No emergencies came to A & E. There is no excuse. This is why the NHS is falling in the UK. Staff need to step up. The whole system has become a joke . I'm absolutely mad with the pain I was left in . The heart of the hospital needs to step up on the departments .
Our daughter waited 8 hours with kidney probs
July 20, 2024
It was night-time and not enough staff to deal with all the people.
slow cruel and uncaring in the extreme
April 1, 2024
Stomach and back pain made me unable to stand or breath very well. Gum bleeding and nose with pain, but put me on a plastic chair in A&E for over 8 and a half hours . I then passed out in doctors arms as they were moving me.
Multiple visits due to cancer, DVT, and Pneum
March 16, 2024
Once through triage the service is exemplary.
10 hour overnight wait in A and E
January 17, 2024
I want to be more positive. I understand the pressure the NHS is under and how this impacts. However, what I observed in the 10 hour wait was not about lack of resources but more about attitudes and commitment to care demonstrated by those in the roles of helping us. In my view, small actions by everyone would have contributed to making us patients feel listened to, respected and cared for. That's not to say that it wasn't there, just that it wasn't very evident. Maybe if it was, the energy would have been less negative and the atmosphere less stressed. As I sat with my husband who was in a lot of pain, I observed:
The doctors and nurses made no eye contact with those of us in the waiting room as they came and went. It felt like a deliberate ploy to avoid the need to engage. The people waiting the 10 hours through the night remained calm and patient despite this. Some general acknowledgement of their needs, concerns, worries and patience during this time would have gone a long way to prevent the feelings of being invisible, ignored and unimportant which developed over those hours. We all understand the need to prioritise patients but there are available ways to help everyone by exercising compassion and empathy in small, undemanding ways.
Brief communication with us, particularly when the waiting time grew from 3 to5 to 7 and then 10 hours, would have helped everyone to understand, appreciate the circumstances and feel visible.
Around the walls were posters reminding us to 'Respect' the staff. I heartily agree with this and am saddened that they are necessary. However, respect is two way and is earned. I didn't feel that our experience recognised or respected my husband's pain, largely because of the above. As an example, at one point a nurse called my husband and observed his struggle to stand and his pain from across the room. She repeated his name in a more sharp way to hurry him. When we reached her all she asked for was the urine sample he had in his hand. My husband's pain and discomfort could have been easily avoided by some show of care and compassion from the nurse concerned had she come to collect it herself. I am certain that the majority of the people in AE with us would rather have been in their beds and some recognition by staff would have gone a long way to aid everyone's wellbeing and create a more positive atmosphere than the one we were experiencing.
To aid things too, a refreshment machine would have been helpful. The 10/11 hour waits people experienced would have been eased by available refreshment, I'm sure. The night time hours can feel particularly arduous if spent sitting on a hard seat without available sustenance to access. It feels that it would be in the department's interests to ease the wait in as many ways as possible.
Despite this, there were some highlights to demonstrate hope and confidence in the NHS to successfully tackle the challenges and should equally be recognised.
Firstly, the receptionist who worked alone most of the night. She showed patience, compassion and empathy towards us all and answered our questions honestly and accurately. She knew what was needed and took the time and trouble to make us feel heard, respected and valued. Thankyou!
Thank you too, to the nurse who noticed my husband's pain and distress and brought medication without us having to ask. We were very grateful and again felt cared for and valued.
Finally, to Dr Robert..... who came on duty around 06.00. His positive energy and his urgency in attending to those of us waiting as soon as he arrived, felt purposeful and efficient in contrast to what had gone before.
I hope I have given balanced feedback and that it is of some use to you.
It is given in the context of us all working together to overcome the challenges and improve the service we all love and deserve.
The doctors and nurses made no eye contact with those of us in the waiting room as they came and went. It felt like a deliberate ploy to avoid the need to engage. The people waiting the 10 hours through the night remained calm and patient despite this. Some general acknowledgement of their needs, concerns, worries and patience during this time would have gone a long way to prevent the feelings of being invisible, ignored and unimportant which developed over those hours. We all understand the need to prioritise patients but there are available ways to help everyone by exercising compassion and empathy in small, undemanding ways.
Brief communication with us, particularly when the waiting time grew from 3 to5 to 7 and then 10 hours, would have helped everyone to understand, appreciate the circumstances and feel visible.
Around the walls were posters reminding us to 'Respect' the staff. I heartily agree with this and am saddened that they are necessary. However, respect is two way and is earned. I didn't feel that our experience recognised or respected my husband's pain, largely because of the above. As an example, at one point a nurse called my husband and observed his struggle to stand and his pain from across the room. She repeated his name in a more sharp way to hurry him. When we reached her all she asked for was the urine sample he had in his hand. My husband's pain and discomfort could have been easily avoided by some show of care and compassion from the nurse concerned had she come to collect it herself. I am certain that the majority of the people in AE with us would rather have been in their beds and some recognition by staff would have gone a long way to aid everyone's wellbeing and create a more positive atmosphere than the one we were experiencing.
To aid things too, a refreshment machine would have been helpful. The 10/11 hour waits people experienced would have been eased by available refreshment, I'm sure. The night time hours can feel particularly arduous if spent sitting on a hard seat without available sustenance to access. It feels that it would be in the department's interests to ease the wait in as many ways as possible.
Despite this, there were some highlights to demonstrate hope and confidence in the NHS to successfully tackle the challenges and should equally be recognised.
Firstly, the receptionist who worked alone most of the night. She showed patience, compassion and empathy towards us all and answered our questions honestly and accurately. She knew what was needed and took the time and trouble to make us feel heard, respected and valued. Thankyou!
Thank you too, to the nurse who noticed my husband's pain and distress and brought medication without us having to ask. We were very grateful and again felt cared for and valued.
Finally, to Dr Robert..... who came on duty around 06.00. His positive energy and his urgency in attending to those of us waiting as soon as he arrived, felt purposeful and efficient in contrast to what had gone before.
I hope I have given balanced feedback and that it is of some use to you.
It is given in the context of us all working together to overcome the challenges and improve the service we all love and deserve.
10 hour wait time disgusting
January 5, 2024
Hard seats
Only food is chocolate and sweets
Unhelpful receptionist don’t give eye contact
Only food is chocolate and sweets
Unhelpful receptionist don’t give eye contact
Unacceptable waiting times in A & E.
December 16, 2023
Husband doubled over with crippling stomach pains in his side and throwing up. Could hardly walk or breath. He’s been waiting 8 hours do far and told will be another 10 hours. Completely and utterly unacceptable. To be left sitting in a cramped chair in terrible unbearable agony. Rude receptionist, no compassion. Disgrace.
Had kidney stones. worse experience ever.
November 22, 2023
Had kidney stones went to The a&e with my brother at 10am was seen hours later, got out of hospital at 8pm. and all they did was give me a script for some pain killers then sent me on my way. had to wait 2 months for a appointment for someone to remove the stones..
Worse a&e i have ever been to.
Worse a&e i have ever been to.
Shockingly long time spent in A&E 11 hrs
November 20, 2023
Nov 3rd My 92 Yr old mother and I waited 10 hours in A&E to be seen by doctor. Younger rude receptionist replaced by lovely older receptionist later helped us out after we threatened to leave after 8hrs. Poor facilities and seating. The A&E screen said "4 hour" wait and that the Elderly and Children will be given priority, this was not the case. Appalling experience.
