A&E Eastbourne District General Hospital
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Reviews (36)
Poorly organised no-one in charge
November 6, 2023
The physical layout of the A&E reception is poorly designed for starters, the computer system apparently are down and no one obviously in charge so no clear way of getting a very elderly patient seen in anything like a reasonable time, organise the seating, allocate places in the assessment queue with paper tickets at least,
8 hour wait in A&E - shocking
October 30, 2023
It is ridiculous to wait over 8 hours in A&E to be seen. No communication, nothing. Cramped seating, no updates, when I asked a very bored receptionist after 5.5 hours how much longer, I got a rude response, 8 hours. Waiting times on TV changed from 5 to 7 hours straight after I asked the question.
Seen quickly, friendly and kind staff.
October 29, 2023
I arrived feeling scared and was made to feel safe as soon as I saw the triage nurse. The HCA who did my ECG and took blood was lovely. Went through to a cubicle and the nurse and matron were so reassuring and everything was done quickly. The first 2 Drs were amazing and the whole time I felt like I was being looked after, even though everyone was busy. In resus a new team of drs, nurses and an anaesthetist talked me through what was going to happen and I felt like I was in very safe hands the whole time. This was the first time this had happened to me so I was scared but I think everyone soon picked up on the fact that sense of humour was key to keeping me on an even keel! Thank you everyone.
One receptionist should not be there
October 16, 2023
Called 999 for our daughter who was struggling to breath. Ambulance arrived and where amazing, found out they were from Worthing and had to help over in Eastbourne. They said our daughter had croup and was given steroids to help but just to be safe they would bring her in to Eastbourne DGH for general observation. When we arrived the receptionist said to the ambulance team that they shouldn't of brought her here and they don't treat children at this hospital. The ambulance driver said to the receptionist what kind of hospital is this if you don't treat children. Then the receptionist said we will do this for now but children shouldn't be here. When we walked into the kids waiting room which is hilarious if they don't treat children, there were other children younger than our daughter so clearly this was rubbish. Also receptionist shouldn't be the ones informing us of this that's not their job. By the time our daughter was seen she was fast asleep and exhausted so the doctor struggled to do the checks he needed to do as our daughter would just have a meltdown. We understand that it would be better to be in Hastings but my partner was at home with our other daughter who was asleep so how would we have got home as taxi drivers request that we have a child car seat so that's something you can't take with on an ambulance with a stroller and a 1 year old. So Eastbourne which is closer is easier for us. We found out a few days later that there is a pediatrician at Eastbourne but finishes at 10pm, why didn't the receptionist say that when we arrived instead of being rude and saying they don't treat children. I'm sure A&E can be a stressful job with long wait times but just some decent respect to patients is clearly common sense. Sadly Eastbourne DGH haven't changed even before the pandemic and it's a shame really
Patient comfort and safety compromised
October 16, 2023
It was near freezing outside in Eastbourne today and there was no heating in the hospital. My 80 year old husband who is being treated for cancer wore 5 layers of clothing to try and keep warm. No heaters or warm blankets were on offer. Not acceptable!
No out hours treatment urgent eye complaints
August 29, 2023
Hello,
I was diagnosed with PSS (Posner Schlossman Syndrome) 30 years ago and have not had a further reoccurrence until this weekend. At the time I had never heard of MECS (Minor Eye Clinics Services)....but even this does not help for out of hours treatments)
I knew I had a high IOP in my left eye.....severe head ache, nausea, severe pain at back of eye rainbow halo, so went to my local A&E. I was triaged within an hour and then left sitting for further 6 hours. Finally seen by a consultant at 11pm who did not have training in eyecare and had not heard of PSS before. He contacted the on call eye doctor who advised they would contact the hospitals eye department in the morning for an emergency appointment. No urgency by anyone. Received a call in morning, who advised of an appointment at 3pm. Once I received this specialist care, things moved swiftly. An IOP pressure test, revealed a reading of 20 in my good eye and 67 in my bad eye....initially 30 years ago it was 80. I was seen by the opthalmic doctor who had not seen PSS before, so she consulted with the lead consultant who quickly dealt with my problem and I was prescribed 3 drops and a tablet to administer at home. I was seen 2 days later and my IOP was now down to 11 and am going to be seen again in 2 weeks time.
I am thoroughly disgusted with the NO treatment available from my local hospital Eastbourne DGH during out of hours times and the lack of knowledge and sense of urgency with dealing with a high IOP problems.
There is even a yellow triangle with 'major red flags' on the wall and I even pointed this out to the consultant who saw me after 6 hour wait. I fitted every red flag symptom.
I was diagnosed with PSS (Posner Schlossman Syndrome) 30 years ago and have not had a further reoccurrence until this weekend. At the time I had never heard of MECS (Minor Eye Clinics Services)....but even this does not help for out of hours treatments)
I knew I had a high IOP in my left eye.....severe head ache, nausea, severe pain at back of eye rainbow halo, so went to my local A&E. I was triaged within an hour and then left sitting for further 6 hours. Finally seen by a consultant at 11pm who did not have training in eyecare and had not heard of PSS before. He contacted the on call eye doctor who advised they would contact the hospitals eye department in the morning for an emergency appointment. No urgency by anyone. Received a call in morning, who advised of an appointment at 3pm. Once I received this specialist care, things moved swiftly. An IOP pressure test, revealed a reading of 20 in my good eye and 67 in my bad eye....initially 30 years ago it was 80. I was seen by the opthalmic doctor who had not seen PSS before, so she consulted with the lead consultant who quickly dealt with my problem and I was prescribed 3 drops and a tablet to administer at home. I was seen 2 days later and my IOP was now down to 11 and am going to be seen again in 2 weeks time.
I am thoroughly disgusted with the NO treatment available from my local hospital Eastbourne DGH during out of hours times and the lack of knowledge and sense of urgency with dealing with a high IOP problems.
There is even a yellow triangle with 'major red flags' on the wall and I even pointed this out to the consultant who saw me after 6 hour wait. I fitted every red flag symptom.
Was ok
August 15, 2023
No understanding or compassion for those with neurodivergence, or less known health conditions
Always feels 'dismissive' at EDGH, like they feel you are wasting their time.
Waiting room a nightmare, noisy (and overwhelming and eventually distressing for someone with autism, adhd ... other) , not enough seating, when staff are calling patient names they can barely be heard over the noise - especially if the staff member barely leaves their doorway or have a quieter voice
Saw an elderly frail gentleman, clearly in pain wandering up and down trying to get the attention of someone - he was curtly told to go sit back down by a nurse and then the receptionist (when he approached them) sounded impatient.
Some staff clearly a lot more of a sunnier disposition than others (fully appreciate they do a tough job and must get fed up during the day)
I know it's a small space but could really do with a quieter area for those with sensory/ND (or even dementia etc) and perhaps a small childrens' space.
Always feels 'dismissive' at EDGH, like they feel you are wasting their time.
Waiting room a nightmare, noisy (and overwhelming and eventually distressing for someone with autism, adhd ... other) , not enough seating, when staff are calling patient names they can barely be heard over the noise - especially if the staff member barely leaves their doorway or have a quieter voice
Saw an elderly frail gentleman, clearly in pain wandering up and down trying to get the attention of someone - he was curtly told to go sit back down by a nurse and then the receptionist (when he approached them) sounded impatient.
Some staff clearly a lot more of a sunnier disposition than others (fully appreciate they do a tough job and must get fed up during the day)
I know it's a small space but could really do with a quieter area for those with sensory/ND (or even dementia etc) and perhaps a small childrens' space.
Recent xray, radiologist unable to explain
June 18, 2023
As I don`t know the experience of the radiologist perhaps not fair to add information at this stage.
Very bad services
May 30, 2023
On the 25th of May my wife called 999, they said they would send an ambulance straight away.
After 1 hour of waiting we get a call from another service, That we have to go with our own car "because all the cars are very busy" Also said that he made an appointment at the Emergency Center at 9:45 pm.
My wife was in too bad a condition to move, but we went to the hospital.
We learned from the receptionist that she doesn't have an appointment and has to wait for a doctor for about 6 hours....
This is disgusting.
She was suffering from excruciating kidney pain.
We had to find another hospital…
It was easier for us to go to London.
P.S.
In front of the "Emergency Center" were three non-working ambulances.
The waiting room was dirty and full of waiting patients.
None of the patients or staff wore a mask.
After 1 hour of waiting we get a call from another service, That we have to go with our own car "because all the cars are very busy" Also said that he made an appointment at the Emergency Center at 9:45 pm.
My wife was in too bad a condition to move, but we went to the hospital.
We learned from the receptionist that she doesn't have an appointment and has to wait for a doctor for about 6 hours....
This is disgusting.
She was suffering from excruciating kidney pain.
We had to find another hospital…
It was easier for us to go to London.
P.S.
In front of the "Emergency Center" were three non-working ambulances.
The waiting room was dirty and full of waiting patients.
None of the patients or staff wore a mask.
Treated with speed and perfection
March 23, 2023
I was sent by my GP to ED for a scan after my GP had done a ECG, I went expecting a long wait ,but I got there by 11.15 by 12.10 I was in a cubical after already having blood pressure, ECG, and blood tests. This was all a surprise as I wasn't expecting any of this, throughout my stay where they found things I had no idea about, I was treated with kindness and professionalism by everyone I came into contact with
