Pebsham Surgery

I have attended Pebsham GP Surgery for 6 years, and I am in awe of the professionalism shown by everyone; receptionists and medical staff alike.

Never can get an appointment. Waiting for hours on the phone to find out is no place for you. Have a problem with a sharp pain in the ear. No understanding from the receptionist. Send me to A&E. Why do we need the surgery when you can not get appointments. Will be contacting health authorities.

I haven't been to the Dr in over 10 years (typical man!)

I feel I need to see a Doctor to an ongoing issue which I am really concerned about.

I am never able to get through on the phone - all I ever hear is a recorded message saying "Please do not abuse the reception staff" - in order to do that you actually need to get through...

I logged in to patient access, the next available appointment was the middle of January.

It's ridiculous and worrying. I certainly wont be going to A&E as it's not a suitable place, but this surgery has become a total joke.

Funny thing is, if you want to pay £65 for a fit to fly COVID test, you can do that the next day!

The receptionist was rude and dismissive of me. All I was asking was what to do to get my repeat prescription fulfilled bearing in mind I was out of medication

After 30 phone calls, I finally got through to book an appointment for my 5 year old. From the moment the call was answered, the receptionist was dismissive and rude.

I was told that I would only be allowed to have an appointment if I produced a negative PCR test. COVID was still being used as an excuse and making it as difficult as possible for patients to access their GP.

I argued to say that the PCR test wouldn't be back today if I had one, and could take up to 72 hours - the receptionist didn't care and told me that if it was that urgent, go to A&E - what terrible advice!

This surgery has gone downhill and the reception staff are giving this place a bad name.

Since merging, the process of getting an appointment is so much harder.

I phone at 8am and still not successful.

Never can get an appointment with GP or nurse or you get a paramedic that can't treat you so they tell you you need to speak to a GP and they will put you on a call back with doctor for the next day i have a very mix of illnesses 1 of which is emphansemia trying to get Anti biotics to avoid hospital .
Receptionist are very rude and very un helpful i do not beleive any patient should discuss private information on any health issue at all!!!where has patient confidentiality gone i thinking of changing my GP as they have been nothing more than useless.

I phoned to query my appointment. I was helped in a professional manner. Fantastic service as always.

I managed to get a same day appointment with a paramedic practitioner - this is fantastic when you work full time and need an appointment there and then

I needed an appointment for my son and was seen within the hour.