Princes Park (Sovereign) Practice

Have been trying for 5 weeks now to get an appointment, keep being told to ring back the next day. This practice say they offer same day appointments, this is not true! I can only assume they have more patients than they can cope with.

In a real emergency terrific, my son with acute appendicitis and other life threatening illnesses. Like most practices, appointment system needs overhauling. Not everyone can book on line and if you ring up you can have trouble getting through. I don't think you should have to tell a receptionist what's wrong with you. I think most practices need to get in to the 21st century. Closing lunch-time, what about flexi lunch?

Truly awful practice, website hasn't been updated since 2016, no online appointments available, if your GP is on holiday then you aren't able to see another, appointments are rushed, repeat prescriptions wrong, I could go on, if only I was in the catchment area of another GP I would be off to them.

From start to finish from the moment I walked in to the moment I left I felt cared for. The receptionist was lovely, the GP I saw was very thorough & I genuinely came away feeling cared for which you can't always say so I would highly recommend this practise. Would like to add to this the waiting time was great too, no long waits & went in on time

They say you can book an appointment online but I've been trying since Christmas to get a non urgent appointment but whenever I log on there are never any appointments available and the website says to contact the surgery. After being in the queue on the phone for ages told that all the appointments for that day have gone and to try again in the morning. Asked for an appointment in the future and told to book that online. I'm going round and round and no closer to getting an appointment! Disgraceful level of service and they are advertising for new patients, don't bother because you'll never get to see a doctor!

Have been trying for over a week now to get an appointment, always told all the appointments have gone and to ring again in the morning only to be told exactly the same thing again! No wonder people end up going to A and E!

I went to the surgery in earlier in the year to get a referral to Eastbourne Hospital for a diagnosis confirmation of my condition. I saw several Dr's and when I visited again in November saw another Dr. I have phoned the hospital but am unable to speak to anyone about this

I was supposed to have an appointment in DGH to try to get confirmation of a potential hereditary problem, back in February. I have never been given an appointment - have reminded GP.

I didn't even know we had hydrotherapy pools in East Sussex, I wonder why my GP has never referred me? I've got AS and hydrotherapy is the only thing that helps

I had trouble with my knees on the Wednesday, so started to use a lift. Following Wednesday my knees were okayish, but my hips felt odd. Like there was a balloon or blister in the joint. No pain though. My doctor was puzzled. Anti-inflammatory meds and see how it goes. Next day bubbles had burst and I was in agony! Treated for bursitis. However the pain went on. My Doctor kept going, kept trying to find what was wrong. He didn't stint on the tests and I was given a diagnosis, which was a relief. Then came the medication, carefully monitored and other meds taken into account. I was never made to feel as if I was a nuisance. Thank you so much.