NHS 111

Relaxed approach from contact.

I spoke to someone who was helpful and informative. The primary care advisor was also very polite and helpful.

Took 11 hours to respond to request for urgent medication, resulting in unnecessary trip to A & E for this to be dealt with. If you think there is adequate out of hours medical care available now you are sadly mistaken.

Contacted 111 after falling down the stairs. The call handler dealt with my query in a very efficient way.

Unfortunately a clinical advisor wasn't available when I was on the phone, however, I received a call back less than 5 minutes after hanging up.

111 staff phoned back when they said they would, the final person I spoke to (Dr.) prescribed antibiotics for my elderly Mum and faxed the prescription to a local surgery. Really efficient service.

It would be useful to be able to skype/send photos as I had to describe the presenting complaint (infected burn on hand) repeatedly - maybe this is something the 111 service could look to develop using social media apps (secure ones).

My baby needed medical help but due to being a Sunday, the GP surgery was closed.

111 dealt with my call efficiently and arranged for the out of hours gp to contact me within 2 hours.

I rang 111 as I my baby had an extremely high temperature and my GP surgery had no appointments.

The call handler was helpful and polite. After a few questions, I was referred back to my GP surgery and had an appointment within 20 minutes.

Thank you!

My Father was extremely ill and was unable to breathe properly. We rang the service at 5.30pm and a doctor had still not visited by 11pm. My Father was admitted to hospital by his own GP the following day!

NHS1 111 OOH - Approx midday/pm - did not call back until 11am the next day (was a call at 03:00 - only rang 3 times). Husband in lots of pain - by time eventually spoke, prescribed Morphine by GP on Monday. No dr's signed up to the service.

Unhappy about the 111 service. A list of tick questions that don't establish exactly what is needed. Could have died. Should have been advised to call an ambulance. Don't speak to anyone with medical knowledge.