Royal Sussex County Hospital

They have always looked after me well. Given me the best care possible. Though thick and thin they go out their way to make me feel better . I have been a patient here for 8 years. In that time I've had 2 Major operations for a OSEOPHAGETOMY and a Femur Tibia Bypass and continue to get care.

Got unlucky with the registrar i was assigned. talked over me a lot. Didn't get down all my medications. got upset with me for asking questions and suggested i was diagnosis fishing.

Met a different registrar for a cardio test who was extremely lovely and asked me lots of questions clearly wanting to learn more. Wish I had him as my regular registrar to contact instead.

Drs need training in how to interact with their patients as clearly it is a skill to be learned and not always a natural ability

I had operations in foot not bad service but not much staff to work

I was so unwell and upset on arrival but I felt my problem was really listened to and finally got the care and treatment I needed. The nurse and doctor I saw truly made a difference to my day in the circumstances.

I was assisted by two amazing young doctors. They were thorough, informative and made me feel at ease during a very difficult painful time. They were both dynamic and lighthearted which I felt was a breath of fresh air. They were both super busy but gave me their time without ever letting me know how busy they were. This was such a refreshing experience and I had a follow up yesterday and let them know how happy I was. I feel that everyone at the NHS is doing a marvelous job but these guys really made me feel I needed to give positive feedback. Well done for recruitment such a great team.

A bad one, a nightmare to have gone through.

Staff very professional. They succeeded in conveying a warm & welcoming atmosphere in Endoscopy Unit (where I underwent a gastroscopy).
A suggestion: Could nurse already in treatment room before patient taken in acknowledge - rather than ignore - patient
with a ‘Good morning’, ‘Hello’ or even a smile of welcome (above the mask!). Had similar experience when having a colonoscopy a few months ago. A small point but every little helps to calm a patient’s nerves.

Seen by 6 different doctors over 6 days and given 4 different diagnosis including 'he is better sending him home''. He had unusual neurological symptoms and at the end of 3rd day of admission fell into a fatal coma. He was unconscious for 8 days before we lost him. Care at the end was excellent. He was moved to a single room and we could visit any time. Our son stayed 4 days and 4 nights at his side sleeping in a chair. Night staff were very friendly and supportive to him. I visited daily but being over 80 felt I needed to sleep at home. We all were with him as soon as he had passed. After the stress of the unknown on admission, the senior doctor in charge was exemplary when she explained on the 5th day of admission that they wished to take down the life support drips. I gave permission and my husband was moved to a single room. Care then was excellent. I appreciate that this was during tough times in the epidemic and the medical staff were so harassed it affected their responses to me. I understand that. But there were several occasions where I felt their response ignored my need to know, to visit and the prognosis was given in a cavaliere fashion by one doctor ' he may recover or he may be a vegetable'.

Short wait for appointment. Arrived late due transport (not their fault). Whisked straight in. Well explained. Enhanced sedation. Out to recovery. Tea and biscuits and good feedback on the report. Liased with transport. Staff outstanding. All brilliant.

Stroke was full on with complete loss of left side and unable to communicate. Paramedics were amazing - arrived in minutes, Mum was in hospital in no time and being assessed, the decision made to remove a blood clot from brain. On her return from the procedure she had already regained most of her left side. Stroke ward were exceptional in their patient care getting her back to normal. Mum was home after 6 days back living almost as she was before - not bad at 85! Brilliant work by those involved