Conquest Hospital

I arrived at the a&e department at 5.15 on a friday after almost cutting the end of my finger off on a lawn mower and was seen very soon after by the triarge nurse, who kindly redressed my wound and gave me pain relief. I felt a bit ignored after everyone who was in the waiting room came and went, including a few others that arrived after me. Most, in my opinion appeared to have minor injuries. Eventually around 8.30 i was called in and after removing the 'wrong' dressing applied by the nurse (it had stuck to the wound and had to be soaked off) i was assessed. There was talk of me going to East Grinstead as that is where the specialist was, but in the end consultant decided to email some photos to them direct, then the decision was made to treat it in house. The pain relief etc was all provided and i can not complain about not being looked after, as i felt very little of what they were doing with my finger. Although, when the decision was made to sew me back up, the wound was cleaned and equipment brought around to carry out the necessary work. Then we were moved to a ward as they needed the assessment room and i was left to wait......and wait......i was sitting there with the top of my finger hanging off for 1 1/2hours as the only person who had the skill to reattach my finger had gone home!! Thankfully he returned, my finger was stitched up and the A&E nurse done an excellent job carefully dressing the wound - made more difficult by the swelling and my endless facial expressions more akin to wallace and gromit. The follow up appointments have so gone with no issues, but all that have dressed the wound have struggled. Overall i cant complain about the service, as without it i wouldnt have my finger back, i just feel the intial service was not really up to sratch.

We went to the conquest at 8.45am and we were out by 11am. The staff were friendly, knowledgeable and I felt comfortable and cared for.

Husband is having a hip replacement, the surgeon is great, very clean

Never given a Macmillan nurse - I refused chemo as no one to care for me whilst ill and was never asked if I had support at home

Staff attitude - lack of compassion, should train in understanding patients

So pleased with Conquest. Ex cancer 2002. Monitored since then every 5 years.

Couldn't fault it.

When I came to the conquest to have my last little baby they were fantastic as I have epilepsy and I was poorly they were there for my as much as possible constantly checking how I was. Fantastic. Couldn't have asked cor better. I did have my first 3 in eastbourne, but prefer conquest.

I had gone to A&E for a head injury after calling 111 as i wasn't sure about the symptoms i had were normal. An ambulance crew checked me over before taking me to Conquest. All staff i came into contact with were lovely, even though it was quite a long wait, nearly 2 hours in the afternoon. It was a relaxed atmosphere in the waiting room. I witnessed a triage nurse taking a few mins to give a little extra assistance to an elderly gentleman, was a joy to witness this care.

Having given birth at both Eastbourne before the closure and Hastings conquest after I would pick Hastings over and over again. I received a hundred percent better care and treatment on the delivery suite than I did at Eastbourne four years ago. I was looked after to the upmost despite a busy ward. Only criticism would be the cleanliness of the ward itself after being transferred from the delivery suite into a ward.

Very good experience, staff were friendly, hard working, caring and warm

Hi
I was admitted to the Devas trauma and orthopaedics ward June 17 2015 for complex
Foot/ankle surgery. I cannot fault the care I received from, the surgical team, the healthcare assistants and other support staff such as the cleaning and catering team during my stay on the ward. The room I was in was spotless and I was very comfortable. Sadly the care I revived from the senior nursing staff is in my view inadequate. And has caused me on going distress.
During my pre op assessment I was told I would be in severe pain post surgery and it would be paramount that this was bought under control and I would not be discharged until they had the pain under control. I was told to never wait until pain was unbearable otherwise it would be too late and unable to get it under control creating a vicious circle. I was clearly told to make sure I asked for pain relief and not be afraid to ask and that I would be sent home with a pain relief management plan.
Post surgery it took the recovery team a lot longer than usual to get the pain under control but once it was manageable I went back to the ward. The pain block on my foot/leg was working and although in pain it was manageable. The night staff were brilliant and very attentive and I felt very supported. Early the next morning the block wore off and I was in increasing amounts of pain, feeling sick and shaky. The health care assistants were brilliant and when I ran they came and went to ask senior staff for my pain relief. I can only remember seeing a senior nursing staff member a handful of times who simply passed me my pain relief nothing more. Despite the pain relief given not being enough when asking for more the healthcare assistants told me the sister said I wasn't due any more for a couple more hours. This happened on more than three occasions during a six hour period and not once did a senior nursing staff member come to see me to ask how I was or gauge my pain or explain what I was using and when and what could happen if that wasn't working. I know from previous experience that if my pain relief wasn't working they can refer to a doctor for what could be given but I wasn't in a fit state to question them. I saw a Physio around 9.30 am and had a practice with crutches which I managed but after was very shaky and all the time being in considerable pain still feeling nauseous. At 11.00 am a occupational health visitor came to see me bringing a frame to take home for the toilet and she told me , seemingly a bit embarrassed, that I was ready for discharge despite no senior nursing staff coming to see me to assess me knowing the pain relief they were giving me wasn't enough as I was asking for more , or asking my situation at home or who was picking me up ! It was obvious that they wanted me discharged as soon as possible Yet without any due care and attention to my needs !
I message my friend who rang the ward said she couldn't come until 5.00 which was OK for them. I spent the next six hours trying to sleep but still in considerable pain and on three occasions when I asked for more pain relief the health care assistant told me the sister said I had to wait for 2 more hours .
When my friend came at five the lovely health care assistant gave her all my medication, discharge paperwork telling her that if any concerns to ring the ward and helped us coming down to the entrance . Again we didn't see a senior member of nursing staff and wasn't asked about my home situation which I was alone for the first night then with my 10 year old daughter and 12 year old son. My friend so kindly came to help three times daily for first few days.
I have been unable to manage the pain since the pain block wore off after surgery and am still on the sofa day and night as can't sleep because of the pain then try and doze during the day.
I feel seriously let down by the senior nursing staff on the ward during the day of June 18th 2015 and feel I shouldn't have been discharged until my pain was under control. They should have come and spoken with me at least once to explain the pain relief and referred to a doctor when it was clear it wasn't working.
This lack of care was avoidable and I want this to be addressed so that it won't happen again and that no one else should suffer when it is easily remedied .