Conquest Hospital

Thank you for taking the time to provide such positive feedback following your partner's attendance to the Emergency Department at Conquest Hospital. It was reassuring to learn that his injury following his accident was treated in a timely manner and we hope he is making a full recovery.

Thank you for taking the time to leave feedback about your concerns regarding the care and treatment you have received from Conquest Hospital for your cancer diagnosis; we are grateful for your comments, but disappointed and sorry to read of your experience. Please accept our apologies for the obvious concern, worry and upset caused as this is not how we want any patient to feel. It is important that we have an opportunity to look into your case in more detail, and would therefore encourage you to contact the Trust directly. Our Patient Experience Teams are available to help; you can call them on 0300 131 5309, email them at esh-tr.PatientExperience@nhs.net or you can visit their office on Level 3 at Conquest Hospital between 10.00am and 3.00pm Monday to Friday (excluding Bank Holiday).

Thank you for taking the time to leave us such kind feedback about your recent experience of care in the Emergency Department at Conquest Hospital; we very much appreciate it. The Trust works very hard to provide all patients with a high standard of care in what has been, and remains, difficult and challenging times, and so it is very reassuring for us to read of your praise for staff at all levels for the care your husband received. We will ensure your feedback is shared with staff as they will want to read how much you appreciated their care and kindness. Take care, keep well, and stay safe.

Dear Jackie, The Trust strives to provide a high and timely standard of care to all patients in what has been, and continues to be, difficult and challenging times, and we are therefore disappointed this was not your experience. Please accept our apologies for the frustration and dissatisfaction you have conveyed as this is not what the Trust would want any patient to feel. If you would like to provide us with some more information about your experience please contact our Patient Experience Team on 0300 131 4784 and we will be happy to help you. In the meantime, take care and keep safe.

Thank you for taking the time to leave us some feedback about you and your partners recent admissions Murray Ward at Conquest Hospital; we do appreciate it. The Trust strives to provide a high and timely standard of care to all patients in what has been, and continues to be, difficult and challenging times, and we are therefore disappointed this was not your experience. Please accept our apologies for the frustration and dissatisfaction you have conveyed as this is not what the Trust would want any patient/ family member to experience. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net

Dear Nigel,

Thank you for taking the time to leave feedback about your concerns with the recent standard of care you have received from Conquest Hospital for your cancer diagnosis; we are grateful for your comments, but disappointed and sorry to read of your experience as it is evident that the follow-up care you require is understandably important to you. Please accept our apologies for the obvious concern, worry and upset caused as this is not how we want any patient to feel.

It is important that we have an opportunity to look into your case in more detail, and would therefore encourage you to contact the Trust directly. Our Patient Advice and Liaison Service (PALS) are available to help; you can call them on 0300 131 5309, email them at esh-tr.PALSH@nhs.net or you can visit their office on Level 3 at Conquest Hospital between 10.00am and 3.00pm Monday to Friday (excluding Bank Holiday). We do hope PALS can assist you.

In the meantime, please take care Nigel and keep safe and well.

Dear Jazmin,

Thank you for taking the time to leave a message about the wait you were experiencing in being seen by staff in the Emergency Department (ED) at Conquest Hospital; we are sorry for the concern and frustration the wait was causing you.

As you may be aware, ED's up and down the country are experiencing ever increasing numbers of patient attendances for a growing range of illnesses and injuries due to difficulties accessing primary care services such as GP's and coupled with the unpredictability of emergency and life threatening cases arriving, there can regrettably be a delay in the ability of staff to see patients as quickly as they would want to. We continue to work with the wider healthcare system across Sussex to ensure that those patients who do need to be seen in the ED are seen as soon as possible, but appreciate this is of little consolation to you and apologise for this.

We do hope that staff were able to assess and treat your infection, and that you are starting to feel better now. Take care Jazmin, keep well and stay safe.

Thank you for taking the time to leave some comments about your recent attendance to the Emergency Department (ED) at Conquest Hospital; we do appreciate it.

The Trust works hard to provide a high and timely standard of care for all patients, and so we are disappointed to read that this was not your experience. Please accept our apologies for the worry or distress caused.

As you will appreciate, ED's up and down the country are seeing ever increasing numbers of patients attending for a wider range of illnesses and injuries, in addition to patients arriving in critical and life-saving need of care, and this does mean waiting times can sometimes exceed the four hour target. Unfortunately, we cannot predict the rate of attendance, but staff do endeavour to keep patients updated wherever they can and the Trust is looking to install digital systems that alert patients to waiting times.

We are sorry if you were not kept updated on waiting times, but very much hope you have now returned to good health and recovered from the symptoms that required your attendance to the ED. Take care, keep well and stay safe.

Dear Amanda,

Thank you for taking the time to leave some comments about your concerns with the environment your partner is being treated in at Conquest Hospital; this must be very worrying for you and we apologise for the distress it is causing you and your partner.

We strongly encourage you to speak to the Matron for the ward where your partner is admitted to for local assistance, or you can reach our Patient Advice and Liaison Service (PALS) on 0300 131 5309 who will endeavour to help you.

Thank you for taking the time to leave some comments about your recent attendance to the Emergency Department (ED) at Conquest Hospital; we do appreciate it.

The Trust works hard to provide a high and timely standard of care for all patients, and so we are disappointed to read that this was not your experience. Please accept our apologies for the worry or distress caused.

As you will appreciate, ED's up and down the country are seeing ever increasing numbers of patients attending for a wider range of illnesses and injuries, in addition to patients arriving in critical and life-saving need of care, and this does mean waiting times can sometimes exceed the four hour target. Unfortunately, we cannot predict the rate of attendance, but staff do endeavour to keep patients updated wherever they can and the Trust is looking to install digital systems that alert patients to waiting times.

We are sorry if you were not kept updated on waiting times, but very much hope you have now returned to good health and recovered from the symptoms that required your attendance to the ED. Take care, keep well and stay safe.