Conquest Hospital

Contact

0300 1314500

The Ridge
St Leonards On Sea
East Sussex
TN37 7RD

Location

CQC Widget


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Reviews (139)

Very good

Accident and emergency services
January 12, 2023
My husband was admitted by ambulance with shortness of breath, and a high temperature. He was treated extremely well had bloods done, given oxygen, swabbed for flu/covid, given a nebulizer, and IV antibiotics. He was found a bed within a few hours of arriving at A&E.
Anonymous

Reply from Conquest Hospital

Thank you for taking the time to leave us such kind feedback about your recent experience of care in the Emergency Department at Conquest Hospital; we very much appreciate it. The Trust works very hard to provide all patients with a high standard of care in what has been, and remains, difficult and challenging times, and so it is very reassuring for us to read of your praise for staff at all levels for the care your husband received. We will ensure your feedback is shared with staff as they will want to read how much you appreciated their care and kindness. Take care, keep well, and stay safe.


Provider responded

15 hour wait

Accident and emergency services
January 9, 2023
I was brought to the hospital 6-30 pm by ambulance with chronic diverticulitis, I had blood test , scan ect sent back to the a& e to sit on hard chair for 14 hours, I am 76 years of age , I was told I needed to be admitted 8 am , a porter took me to the ward and was told no beds ,.I asked for pain relief on several occasions, I felt very anxious and vulnerable .
Jackie Honour

Reply from Conquest Hospital

Dear Jackie, The Trust strives to provide a high and timely standard of care to all patients in what has been, and continues to be, difficult and challenging times, and we are therefore disappointed this was not your experience. Please accept our apologies for the frustration and dissatisfaction you have conveyed as this is not what the Trust would want any patient to feel. If you would like to provide us with some more information about your experience please contact our Patient Experience Team on 0300 131 4784 and we will be happy to help you. In the meantime, take care and keep safe.


Provider responded

Rude nurses (Murray ward)

Murray Ward
January 4, 2023
The staff at Murray ward gave my girlfriend absolutely no confidence when going through a missed miscarriage which needed repeat visits. Can never get through to anyone and they just fob you off when you do. Rude attitude and no help. Night staff are the worst and just say ring in the day when we both work full time jobs where we can't spare the hours it takes to get through! Left waiting on the ward for hours and no one explained anything.

Reply from Conquest Hospital

Thank you for taking the time to leave us some feedback about you and your partners recent admissions Murray Ward at Conquest Hospital; we do appreciate it. The Trust strives to provide a high and timely standard of care to all patients in what has been, and continues to be, difficult and challenging times, and we are therefore disappointed this was not your experience. Please accept our apologies for the frustration and dissatisfaction you have conveyed as this is not what the Trust would want any patient/ family member to experience. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net


Provider responded

I was diagnosed prostate cancer 3 years ago.

Outpatients
November 9, 2022
Had to be catheterised first months and had to have my prostate channeled . Also have had sepsis in this time. Told to be seen every 3 months due to psa level. Not kept to . Been in discomfort for over 6 months and no one wants to help. Even my next appointment that is 9 months after my last phone appointment (supposed to be 3 monthly) is going to be a phone call. Why can’t I be seen by an actual doctor that wants to do the job . You cannot see people with prostate cancer over the phone. This service is disgusting.
Nigel woodcock

Reply from Conquest Hospital

Dear Nigel,

Thank you for taking the time to leave feedback about your concerns with the recent standard of care you have received from Conquest Hospital for your cancer diagnosis; we are grateful for your comments, but disappointed and sorry to read of your experience as it is evident that the follow-up care you require is understandably important to you. Please accept our apologies for the obvious concern, worry and upset caused as this is not how we want any patient to feel.

It is important that we have an opportunity to look into your case in more detail, and would therefore encourage you to contact the Trust directly. Our Patient Advice and Liaison Service (PALS) are available to help; you can call them on 0300 131 5309, email them at esh-tr.PALSH@nhs.net or you can visit their office on Level 3 at Conquest Hospital between 10.00am and 3.00pm Monday to Friday (excluding Bank Holiday). We do hope PALS can assist you.

In the meantime, please take care Nigel and keep safe and well.


Provider responded

Ive been in conquest hospital for 11 hours

Accident and emergency services
November 1, 2022
Ive only been checked on once when i got here after an hour they checked my fingers and told me to wait for the doctors 10 hours later still waiting ive got an infection in my hands i feel badly sick and theres literally not a nurse in sight for a couple of hours
Jazmin

Reply from Conquest Hospital

Dear Jazmin,

Thank you for taking the time to leave a message about the wait you were experiencing in being seen by staff in the Emergency Department (ED) at Conquest Hospital; we are sorry for the concern and frustration the wait was causing you.

As you may be aware, ED's up and down the country are experiencing ever increasing numbers of patient attendances for a growing range of illnesses and injuries due to difficulties accessing primary care services such as GP's and coupled with the unpredictability of emergency and life threatening cases arriving, there can regrettably be a delay in the ability of staff to see patients as quickly as they would want to. We continue to work with the wider healthcare system across Sussex to ensure that those patients who do need to be seen in the ED are seen as soon as possible, but appreciate this is of little consolation to you and apologise for this.

We do hope that staff were able to assess and treat your infection, and that you are starting to feel better now. Take care Jazmin, keep well and stay safe.


Provider responded

Awful.

Accident and emergency services
October 17, 2022
No explanation why when we were told the waiting time was 6 to 7 hours.
Anonymous

Reply from Conquest Hospital

Thank you for taking the time to leave some comments about your recent attendance to the Emergency Department (ED) at Conquest Hospital; we do appreciate it.

The Trust works hard to provide a high and timely standard of care for all patients, and so we are disappointed to read that this was not your experience. Please accept our apologies for the worry or distress caused.

As you will appreciate, ED's up and down the country are seeing ever increasing numbers of patients attending for a wider range of illnesses and injuries, in addition to patients arriving in critical and life-saving need of care, and this does mean waiting times can sometimes exceed the four hour target. Unfortunately, we cannot predict the rate of attendance, but staff do endeavour to keep patients updated wherever they can and the Trust is looking to install digital systems that alert patients to waiting times.

We are sorry if you were not kept updated on waiting times, but very much hope you have now returned to good health and recovered from the symptoms that required your attendance to the ED. Take care, keep well and stay safe.


Provider responded

Totally out of order

Gastrointestinal and Liver services
October 16, 2022
My partner in the conquest hospital and is a very sick man but there are at least 2 people on the ward that have Covid-19 and we have asked for them to be moved but no and asked for him to be moved and told they are to busy. My partner can not sleep for fear that one lady will get into bed with him as she tries to sit by his bed side and he doesn't like it.
Amanda selmes

Reply from Conquest Hospital

Dear Amanda,

Thank you for taking the time to leave some comments about your concerns with the environment your partner is being treated in at Conquest Hospital; this must be very worrying for you and we apologise for the distress it is causing you and your partner.

We strongly encourage you to speak to the Matron for the ward where your partner is admitted to for local assistance, or you can reach our Patient Advice and Liaison Service (PALS) on 0300 131 5309 who will endeavour to help you.


Provider responded

Badly organised, poor

Accident and emergency services
October 10, 2022
Waiting around with no feedback or indication of when we would be seen. Unbelievably poor
Anonymous

Reply from Conquest Hospital

Thank you for taking the time to leave some comments about your recent attendance to the Emergency Department (ED) at Conquest Hospital; we do appreciate it.

The Trust works hard to provide a high and timely standard of care for all patients, and so we are disappointed to read that this was not your experience. Please accept our apologies for the worry or distress caused.

As you will appreciate, ED's up and down the country are seeing ever increasing numbers of patients attending for a wider range of illnesses and injuries, in addition to patients arriving in critical and life-saving need of care, and this does mean waiting times can sometimes exceed the four hour target. Unfortunately, we cannot predict the rate of attendance, but staff do endeavour to keep patients updated wherever they can and the Trust is looking to install digital systems that alert patients to waiting times.

We are sorry if you were not kept updated on waiting times, but very much hope you have now returned to good health and recovered from the symptoms that required your attendance to the ED. Take care, keep well and stay safe.


Provider responded

Filthy and no idea what was going on

Accident and emergency services
September 20, 2022
Attended the Emergency Department yesterday, and the children's waiting room was disgusting.

A cup of urine, a bowl of sick and masks left everywhere - nobody had bothered to clean it up.

I'm expected to go in, wear a mask and sanitise my hands etc, but it's Ok for the room to be left in such a mess. Staff were continuously in and out, so they couldn't have missed it.

Once seen, the staff were lovely, but didn't once explain what was wrong until 20 hours later.
Anonymous

Reply from Conquest Hospital

Thank you for taking the time to leave some helpful feedback about your recent attendance to the Emergency Department (ED) at Conquest Hospital; we do appreciate it as it provides us with an opportunity to make improvements wherever we can. The Trust is committed to providing a high and timely standard of care, and in environments that are appropriate, and it is therefore disappointing to read that despite finding staff to be lovely once seen, you had to wait 20 hours for a diagnosis and you found the children's waiting area to be in a very unhygienic state.

As a responsible healthcare provider where health, safety and infection control are paramount, we wish to offer our sincere apologies for your experience. We recognise that our ED's regularly see high volumes of patients, and the pace and flow of patients at peak times may affect the ability of staff to maintain the cleanliness standards we expect however, this is not something we should overlook and we will ask the Head of Nursing to liaise with the Housekeeping Team to review the frequency of cleaning rounds in the ED.

In terms of the length of time it took to provide you with a diagnosis, it is difficult to comment further on this without having details to establish what may have led to this delay but nevertheless, we apologise for the length of time taken as we appreciate you would have been worried and upset. We very much hope you have recovered from the symptoms that required your attendance at the ED, and wish you well.


Provider responded

Gynaecology appointment from referral

Gynaecology
September 17, 2022
Had the best experience at a somewhat stressful time with a consultant who was absolutely amazing. Really listened to me and explained everything so well. It's the first time I feel during this process I've been treated as a human.
Dawn

Reply from Conquest Hospital

Dear Dawn,

Thank you for taking the time to leave us such lovely feedback regarding your recent appointment with the Gynaecology Team at Conquest Hospital; we really do appreciate it. The Trust is committed to providing a high standard of care to all patients, and so we are delighted to read this was your experience.

We note from your comments that you were enduring a rather stressful time when attending your appointment, and undoubtedly you must have been feeling concerned, anxious and distressed, so it is very reassuring for us to read you were treated with the values of kindness, compassion and a high standard of listening skills. These values underpin how we wish for every patient to feel, and we hope the outcome of your appointment will result in appropriate follow-up.

We have shared your feedback with the Consultant in question who was touched by your kindness, and we wish you all the very best Dawn. Take care, keep well and stay safe.


Provider responded
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