Conquest Hospital

Thank you for providing such heartfelt feedback following the birth of your baby. We realise that it will have been concerning when your birth plan changed but were pleased to read that you were kept fully informed, felt reassured and supported throughout your delivery. We will ensure your lovely comments are relayed to the Midwifery Team and wish you and your family all the best for the future.

Thank you for you taking the time to feedback your experience when attending the Emergency Department. Whilst we were pleased that you were happy with the care you received, we are sorry that you had an extended waiting time, as this is not what we would wish.

Thank for you providing feedback following your attendance to our Emergency Department. We were pleased to learn that you were happy with the care you received and will ensure your kind words are shared with the team in the Emergency Department.

Thank you for taking the time to leave us feedback about your experiences when attending the Emergency Department (ED) at Conquest Hospital, firstly with your baby and more recently with your sister. We are sorry to learn of the delays you encountered on both occasions, as staff endeavour to see patients in a timely manner. As you may be aware, ED's up and down the country are seeing ever increasing numbers of patients attending for a wider range of illnesses and injuries, and the rate of attendances can be unpredictable which means there are times when the wait to be seen can be a great deal longer than we would hope for. We apologise for this and very much hope that your baby and sister were able to get their symptoms reviewed and are now well again in their health. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 5309 or email esh-tr.PatientExperience@nhs.net

Thank you for taking the time to provide such positive feedback following your partner's attendance to the Emergency Department at Conquest Hospital. It was reassuring to learn that his injury following his accident was treated in a timely manner and we hope he is making a full recovery.

Thank you for taking the time to leave feedback about your concerns regarding the care and treatment you have received from Conquest Hospital for your cancer diagnosis; we are grateful for your comments, but disappointed and sorry to read of your experience. Please accept our apologies for the obvious concern, worry and upset caused as this is not how we want any patient to feel. It is important that we have an opportunity to look into your case in more detail, and would therefore encourage you to contact the Trust directly. Our Patient Experience Teams are available to help; you can call them on 0300 131 5309, email them at esh-tr.PatientExperience@nhs.net or you can visit their office on Level 3 at Conquest Hospital between 10.00am and 3.00pm Monday to Friday (excluding Bank Holiday).

Thank you for taking the time to leave us such kind feedback about your recent experience of care in the Emergency Department at Conquest Hospital; we very much appreciate it. The Trust works very hard to provide all patients with a high standard of care in what has been, and remains, difficult and challenging times, and so it is very reassuring for us to read of your praise for staff at all levels for the care your husband received. We will ensure your feedback is shared with staff as they will want to read how much you appreciated their care and kindness. Take care, keep well, and stay safe.

Dear Jackie, The Trust strives to provide a high and timely standard of care to all patients in what has been, and continues to be, difficult and challenging times, and we are therefore disappointed this was not your experience. Please accept our apologies for the frustration and dissatisfaction you have conveyed as this is not what the Trust would want any patient to feel. If you would like to provide us with some more information about your experience please contact our Patient Experience Team on 0300 131 4784 and we will be happy to help you. In the meantime, take care and keep safe.

Thank you for taking the time to leave us some feedback about you and your partners recent admissions Murray Ward at Conquest Hospital; we do appreciate it. The Trust strives to provide a high and timely standard of care to all patients in what has been, and continues to be, difficult and challenging times, and we are therefore disappointed this was not your experience. Please accept our apologies for the frustration and dissatisfaction you have conveyed as this is not what the Trust would want any patient/ family member to experience. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net

Dear Nigel,

Thank you for taking the time to leave feedback about your concerns with the recent standard of care you have received from Conquest Hospital for your cancer diagnosis; we are grateful for your comments, but disappointed and sorry to read of your experience as it is evident that the follow-up care you require is understandably important to you. Please accept our apologies for the obvious concern, worry and upset caused as this is not how we want any patient to feel.

It is important that we have an opportunity to look into your case in more detail, and would therefore encourage you to contact the Trust directly. Our Patient Advice and Liaison Service (PALS) are available to help; you can call them on 0300 131 5309, email them at esh-tr.PALSH@nhs.net or you can visit their office on Level 3 at Conquest Hospital between 10.00am and 3.00pm Monday to Friday (excluding Bank Holiday). We do hope PALS can assist you.

In the meantime, please take care Nigel and keep safe and well.