Conquest Hospital
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Based on 141 reviews
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Reviews (141)
Unbelievable delays on phoning in
March 12, 2021
Having centralised calls increases delays to getting through, especially during an emergency, or when you try and call back to actually speak to someone about your care.
Lowering costs is one thing, but when you decimate each hospital one by one, and strip it bare, you are just creating a problem for everyone, not just patients.
Lowering costs is one thing, but when you decimate each hospital one by one, and strip it bare, you are just creating a problem for everyone, not just patients.
Can’t fault service.
Phlebotomy
September 25, 2020
Only problem is getting through on the phone ,sometimes .
Very poor no answer on NHS switchboard
Orthotics and prosthetics
September 10, 2020
Couldn’t get through on any of the numbers published on websites no email working either. How do you get through to these departments ?
Impossible.
Impossible.
An empty A & E and still waited for 6 hours
Accident and emergency services
June 28, 2020
I walked into A&E without being checked for potential Covid signs. I noticed lots of staff without PPE or even just gloves or a mask. I explained I am autistic, this was not communicated to the staff and no reasonable adjustments were made. Despite A & E being empty, I was there for 6 hours, including waiting for 3 hours for a blood test result. The staff ignored me, even when directly addressed. After 6 hours I told them I was leaving as I was getting really distressed, and then all of a sudden my blood tests results materialised, and so did the doctor. To top it off, the letter sent to my GP gave the wrong diagnosis (just like the last time). Apparently not uncommon. A very distressing experience and there was no excuse for the waiting times or the attitude of the staff. A similar experience happened last year, when I was there for over 8 hours, without any care despite having a potentially life-threatening condition. Again the lack of care from the staff was shocking.
Frailty Clinic
Frailty
January 27, 2020
I was given an appointment to attend the frailty clinic at the Conquest hospital in Hastings. I had never heard of the clinic, nor had any of my friends. However, I had once attended A&E and assumed this is how I was discovered.
I attended and was almost seen immediately by an extremely professional "Frailty Practitioner", the consultation lasting well over an hour. Most people would be prepared to be treated at home, rather than in hospital if this were possible - by doing this, hundreds of beds would become available and thousands of pounds saved.
We hear such adverse reports of the NHS - why has a scheme such as this not been given publicity?
I attended and was almost seen immediately by an extremely professional "Frailty Practitioner", the consultation lasting well over an hour. Most people would be prepared to be treated at home, rather than in hospital if this were possible - by doing this, hundreds of beds would become available and thousands of pounds saved.
We hear such adverse reports of the NHS - why has a scheme such as this not been given publicity?
Very poor use of time and money
Gynaecology
December 9, 2019
After surgery, waited 4 weeks to visit consultant and find out the results of the surgery. The result was that after 4 weeks waiting, they looked at the notes and referred to another department with another 4 week wait. The consultant who wrote the notes at the time of surgery would have known that the next step was a referral to a second department and should have actioned this immediately rather than wasting a registrar and health assistants time, and the patient and relatives attending hospital, all to read the notes and say, you need to see someone else.
Long wait for follow up appointment
Neurology
August 19, 2019
Saw neurologist in April. MRI end of May. Had to chase appt for NCT which delayed this appointment by another 6 weeks. Still no communication with results despite my request. Promised follow up appointment in September after numerous phone calls but received letter with appointment for November which is 7 months after first consultation. Really not good enough & very frustrating. Secretary said that I haven't been forgotten but it certainly feels like it.
Grandson birth
June 19, 2019
Very bad
Cancelled Appointment
Gastrointestinal and Liver services
August 20, 2018
6 month follow up appointment cancelled at the last minute, I had already had Blood tests & scans ready for my consultant to review my condition.
Telephoned to enquire when my appointment would be - re arranged after 7 minutes waiting on the telephone. The Secretary said she would look into it and get back to me. When she rang back was informed that the next available appointment was December - another 4 months. I was asked if i would like a telephone appointment, i said yes if he has time to ring me, I would come to the DR's office and he can telephone me. Awaiting another call HELP (Not making a complaint yet)
Telephoned to enquire when my appointment would be - re arranged after 7 minutes waiting on the telephone. The Secretary said she would look into it and get back to me. When she rang back was informed that the next available appointment was December - another 4 months. I was asked if i would like a telephone appointment, i said yes if he has time to ring me, I would come to the DR's office and he can telephone me. Awaiting another call HELP (Not making a complaint yet)
Long wait to see a Neurologist at Conquest Hospital
Neurology
August 20, 2018
Had to wait 6 months to see a Neurologist only after my GP had to request a second time that i needed seeing, After appointment was told I needed a Nerve conduction test.7 weeks later and this test had not been referred on, only after i phoned did an Eastbourne Sec. forwarded the request. Hopefully i can get the tests with out me having to constantly asking WHAT IS HAPPENING!!
