Conquest Hospital
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Based on 145 reviews
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Reviews (145)
Waited 2.5 hours to be triaged
Accident and emergency services
February 28, 2022
I waited 2.5 hours to be triaged by a nurse practitioner and then a further 8 hours to be seen by a doctor. Myself and other members of the public were left in pain and distressing situations in the waiting room due to the delay. There were 62 patients in front of me and 2 nurses off sick with covid so I understood I had to wait but it was the most agonising, degrading experience of my life, trying to breath through pain while sitting on the floor rocking and moaning while staff walked passed me for hours. When I did see staff they were friendly and apologetic but they were tired and felt unable to perform their jobs to the best of their ability due to a lack of staff and resources. The system is broken and we are paying the price.
still waiting after 8 hours plus
Accident and emergency services
October 31, 2021
Partner went to A&E at 1.15pm . Had appointment with gp at 2.40pm Patients with similar injuries seen quickly. He is diabetic. Left at 5.15pm for food after still no gp appointment . Called back with promise he would be seen. It is now 10.15 pm. Still being told to wait .
A&E
Accident and emergency services
August 29, 2021
I ended up on A&E on Friday night was looked after in a busy but so chilled and relaxed and happy even though very noisy environment for a leg injury, they were caring, kind, funny and clearly love their jobs it's so easy to see from the nurses to the porters
phone system and communication is a joke
June 7, 2021
my elderly mother was taken to the conquest by ambulance following a fall, trying to do something as simple as trying to get an update on how she was was a nightmare, went back to the stupid switchboard system 5 times, nobody at the conquest had a clue where she was, took 45 minutes on the phone to eventually get an update, had a similar situation the following morning trying to locate her. complete joke and unnecessarily stressful.
this morning is even worse as nobody on the switchboard is even bothering to answer.
shame you can't give zero stars as this service does not even warrant 1 star.
this morning is even worse as nobody on the switchboard is even bothering to answer.
shame you can't give zero stars as this service does not even warrant 1 star.
Unbelievable delays on phoning in
March 12, 2021
Having centralised calls increases delays to getting through, especially during an emergency, or when you try and call back to actually speak to someone about your care.
Lowering costs is one thing, but when you decimate each hospital one by one, and strip it bare, you are just creating a problem for everyone, not just patients.
Lowering costs is one thing, but when you decimate each hospital one by one, and strip it bare, you are just creating a problem for everyone, not just patients.
Can’t fault service.
Phlebotomy
September 25, 2020
Only problem is getting through on the phone ,sometimes .
Very poor no answer on NHS switchboard
Orthotics and prosthetics
September 10, 2020
Couldn’t get through on any of the numbers published on websites no email working either. How do you get through to these departments ?
Impossible.
Impossible.
An empty A & E and still waited for 6 hours
Accident and emergency services
June 28, 2020
I walked into A&E without being checked for potential Covid signs. I noticed lots of staff without PPE or even just gloves or a mask. I explained I am autistic, this was not communicated to the staff and no reasonable adjustments were made. Despite A & E being empty, I was there for 6 hours, including waiting for 3 hours for a blood test result. The staff ignored me, even when directly addressed. After 6 hours I told them I was leaving as I was getting really distressed, and then all of a sudden my blood tests results materialised, and so did the doctor. To top it off, the letter sent to my GP gave the wrong diagnosis (just like the last time). Apparently not uncommon. A very distressing experience and there was no excuse for the waiting times or the attitude of the staff. A similar experience happened last year, when I was there for over 8 hours, without any care despite having a potentially life-threatening condition. Again the lack of care from the staff was shocking.
Frailty Clinic
Frailty
January 27, 2020
I was given an appointment to attend the frailty clinic at the Conquest hospital in Hastings. I had never heard of the clinic, nor had any of my friends. However, I had once attended A&E and assumed this is how I was discovered.
I attended and was almost seen immediately by an extremely professional "Frailty Practitioner", the consultation lasting well over an hour. Most people would be prepared to be treated at home, rather than in hospital if this were possible - by doing this, hundreds of beds would become available and thousands of pounds saved.
We hear such adverse reports of the NHS - why has a scheme such as this not been given publicity?
I attended and was almost seen immediately by an extremely professional "Frailty Practitioner", the consultation lasting well over an hour. Most people would be prepared to be treated at home, rather than in hospital if this were possible - by doing this, hundreds of beds would become available and thousands of pounds saved.
We hear such adverse reports of the NHS - why has a scheme such as this not been given publicity?
Very poor use of time and money
Gynaecology
December 9, 2019
After surgery, waited 4 weeks to visit consultant and find out the results of the surgery. The result was that after 4 weeks waiting, they looked at the notes and referred to another department with another 4 week wait. The consultant who wrote the notes at the time of surgery would have known that the next step was a referral to a second department and should have actioned this immediately rather than wasting a registrar and health assistants time, and the patient and relatives attending hospital, all to read the notes and say, you need to see someone else.
