Havens Health / Meridian Surgery

Whilst having blood test nurse noticed bumps on top of head took photos to send to doctor waited over three weeks for phone call to be told THINKS lump could be cancerous(didn’t ask me to come in to check) just prescribed some cream.Surely they can’t be that busy absolutely disgusted.

We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.

We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.

Have had a recurring issue and have been able to submit samples and get results back quickly including consultation calls with GP's / paramedic practitioners.
Only queued 8mins tonight for phone to be answered which is much improved

Very difficult to get through on telephone. The receptionists nurses and doctors do their very best in the most difficult of situations. The population here in Peacehaven is increasing rapidly and there are not sufficient doctors to attend to our needs.

Lifes being put at risk. No appointments unable to get though by phone 100 to 200 calls in one morning and still no answer

I do not understand how such a large medical centre such as that cannot cope with patient demand.

Can never get through on the phone, doesn't matter what day/time you call it is impossible to get any access to health care. If you try to go to the surgery you are just turned away to told to keep calling. It is disgraceful, my family literally has no access to medical care and there are no they gps in the area.

The phone waiting time in hold are quite confusing as you don’t know how many are in front of you and you don’t know how long the wait it - when it is answered staff aren’t too confident in finding the right appointment with the right professional for your need - I find it really strange that you can’t pre book an appointment as they’ve ‘all run out’ I’m not sure how you can’t pre book to plan and elevate pressure on the service for less people having to keep phoning in

Have to call 200+ times to even get through to the queue system. When you do eventually speak to a receptionist, appointments are gone & next pre-bookable is in 2 weeks time. We have resorted to a&e several times through absolutely no choice. It's appalling that even children cannot be seen. It's gone rapidly downhill over the past 2yrs, the online booking system used to be great & we never had issues - since this has been removed, the situation has become critical. People will miss life saving diagnosis or referrals, something HAS to be done!!