Reviews (160)

Disgusted waited 3 weeks for phone call

July 22, 2021
Whilst having blood test nurse noticed bumps on top of head took photos to send to doctor waited over three weeks for phone call to be told THINKS lump could be cancerous(didn’t ask me to come in to check) just prescribed some cream.Surely they can’t be that busy absolutely disgusted.
Anonymous

Neglected patients

July 9, 2021
We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.
Anonymous

Neglected patients

July 9, 2021
We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.
Anonymous

Much improved

June 29, 2021
Have had a recurring issue and have been able to submit samples and get results back quickly including consultation calls with GP's / paramedic practitioners.
Only queued 8mins tonight for phone to be answered which is much improved
Felicity Williams

Not sufficient doctors for number of patients

June 10, 2021
Very difficult to get through on telephone. The receptionists nurses and doctors do their very best in the most difficult of situations. The population here in Peacehaven is increasing rapidly and there are not sufficient doctors to attend to our needs.
Ros Heaney

Reply from Havens Health / Meridian Surgery

The surgery team is commited to improving access for our patients. The new telephone system is being installed, however this has been delayed by a week as the engineering team either have covid or are self-isolating - now expected WC 5th July.
We have two new GPs commencing employment with us in August and are constantly advertising for GPs to meet the demand of our patients.
I can assure you that the team are extremely dedicated to our patients and their well-being.


Provider responded

Unable to get through by phone,

May 14, 2021
Lifes being put at risk. No appointments unable to get though by phone 100 to 200 calls in one morning and still no answer
Anonymous

Still not enough staff!

May 14, 2021
I do not understand how such a large medical centre such as that cannot cope with patient demand.
Anonymous

Not fit for purpose

May 14, 2021
Can never get through on the phone, doesn't matter what day/time you call it is impossible to get any access to health care. If you try to go to the surgery you are just turned away to told to keep calling. It is disgraceful, my family literally has no access to medical care and there are no they gps in the area.
Carolyn Revell

The phone waiting times are poor

May 14, 2021
The phone waiting time in hold are quite confusing as you don’t know how many are in front of you and you don’t know how long the wait it - when it is answered staff aren’t too confident in finding the right appointment with the right professional for your need - I find it really strange that you can’t pre book an appointment as they’ve ‘all run out’ I’m not sure how you can’t pre book to plan and elevate pressure on the service for less people having to keep phoning in
Anonymous

Impossible to get through or make an appointm

May 14, 2021
Have to call 200+ times to even get through to the queue system. When you do eventually speak to a receptionist, appointments are gone & next pre-bookable is in 2 weeks time. We have resorted to a&e several times through absolutely no choice. It's appalling that even children cannot be seen. It's gone rapidly downhill over the past 2yrs, the online booking system used to be great & we never had issues - since this has been removed, the situation has become critical. People will miss life saving diagnosis or referrals, something HAS to be done!!
Anonymous

Havens Health / Meridian Surgery

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

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