Havens Health / Meridian Surgery
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Based on 177 reviews
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Reviews (177)
Unsafe
November 7, 2024
Hospital specialists’ letters are ignored, or possibly not passed on to physicians.
Poor!
November 2, 2024
I have hearing difficulties, I cannot use the phone, which I have expressed many times at havens health, I no longer go to the surgery for any help, nor medications that i should be taking as I'm continuously informed you have to ring the surgery?! This is so frustrating to keep repeating myself and banging my head against a brick wall! A year or so ago I spoke with a receptionist that told me I email as I'm deaf, I've tried using this system but it did not work! I was emailed back yet again telling me to use a phone!! I was also informed I could come to the reception and make an appointment! Guess what, I was turned away yet again even though I showed the receptionist my badge to say I'm deaf! No you have to ring she informed me! I walked away, it doesn't matter, I don't matter! I understand the surgery is busy, I understand they are all under pressure! I'm a patient seeking help at the end of the day, to which I’m not getting help! I imagine I will have to to seek help via another organisation that i don't really want to, I know where to go to seek alternative help! As i was a nurse, but unlike others I don't want to cause a problem, I have asked is there a number I can text to get help! My phone is registered to all emergency services, I can text fire, ambulance, and police and get an instant reaction, yet at havens health my deafness doesn't appear to be recognised! I have constantly told staff, I cannot use the phone! I have been deaf for the last 6 years, PLEASE contact me either by text or email.
Sick note - poor service
October 15, 2024
I needed a sick note for benefits, so phoned on a Tuesday to arrange for one. After waiting until the Friday and not hearing back I phoned again, I was told I needed to be seen by a Doctor and I asked why no-one had contacted me to let me know this was needed, and was told request was 'pending' in the system as Doctor was off sick and to phone on Monday to sort an appointment. I tried to call on the Monday and Tuesday and when I eventually got through was told there were no appointments.
A couple of days after this, I got a text message saying that the surgery had tried to call me to sort, but there were no missed calls showing on my phone.
A couple of days after this, I got a text message saying that the surgery had tried to call me to sort, but there were no missed calls showing on my phone.
Test Results - quick
October 15, 2024
I had a blood test early afternoon and the results were posted on the NHS app, a couple of hours later.
The only issue is that there is no explanation of the results, and as such should I be worried about anything
The only issue is that there is no explanation of the results, and as such should I be worried about anything
Unfriendly response from front of house staff
July 23, 2024
For several years, the simplest request for information about the surgery etc from the front of staff has been met with terse and dismissive comments rather than prompt straight answers. The latter would save their valuable time and surely courtesy costs nothing?
All staff and medical practioners are great
December 20, 2023
I don't often visit the surgery except for annual flu jabs and blood tests. The staff I see are always smiling and pleasant. Would highly recommend now that phones have improved massively......
Very bad
August 1, 2023
Waiting time was very bad I was not able to stay in a no air room for two hours
Uncaring
September 27, 2022
On Tuesday 20th September I phoned to ask if I could have an urgent EGC as I believed myself to be in AF. At that time, my request was dismissed by one of the receptionist and I was told that I had to get a request from a doctor. Therefore, that evening I emailed the surgery.
I did not receive a response until Thursday 22nd September when I got this text message:
Following your letter, we have booked you a telephone call with Dr Gurtler tomorrow morning to discuss it. If you are not going to be able to take this call please contact us. Many thanks.
I duly called the surgery to explain that I could take a call on Friday, only for one of the only helpful staff to recognise that I am a priority patient. Thankfully she organised an ECG for half an hour my speaking with her and I was quickly able to contact my consultant.
I am now in the hospital (out of county) after a cardio version to get me back into sinus rhythm.
As a patient with a congenital heart and lung condition that is well known to the surgery, I am astonished that the Dr who is supposedly the lead at the clinic was unable to recognise the urgency of this himself.
Yes, I could have gone to A&E but I didn’t feel it warranted that as I knew what the problem was. All it took was a five minute ECG. I recognise that this isn’t possible for anyone as you would be inundated, however as a patient with a long history of heart and lung issues I would have thought the surgery may have been a little more supportive.
I will be contacting the CCG and NHS England to further complain and I am aware my hospital consultant is also going to express his concern to the surgery.
I know nothing is going to change because I am aware of the huge number of complaints about this surgery over the past 4 years, however fingers crossed, one day someone will support the patients and action will be taken against the appalling, dangerous and lack of care the residence of Peacehaven receive from this practice, the only one available in the area.
I did not receive a response until Thursday 22nd September when I got this text message:
Following your letter, we have booked you a telephone call with Dr Gurtler tomorrow morning to discuss it. If you are not going to be able to take this call please contact us. Many thanks.
I duly called the surgery to explain that I could take a call on Friday, only for one of the only helpful staff to recognise that I am a priority patient. Thankfully she organised an ECG for half an hour my speaking with her and I was quickly able to contact my consultant.
I am now in the hospital (out of county) after a cardio version to get me back into sinus rhythm.
As a patient with a congenital heart and lung condition that is well known to the surgery, I am astonished that the Dr who is supposedly the lead at the clinic was unable to recognise the urgency of this himself.
Yes, I could have gone to A&E but I didn’t feel it warranted that as I knew what the problem was. All it took was a five minute ECG. I recognise that this isn’t possible for anyone as you would be inundated, however as a patient with a long history of heart and lung issues I would have thought the surgery may have been a little more supportive.
I will be contacting the CCG and NHS England to further complain and I am aware my hospital consultant is also going to express his concern to the surgery.
I know nothing is going to change because I am aware of the huge number of complaints about this surgery over the past 4 years, however fingers crossed, one day someone will support the patients and action will be taken against the appalling, dangerous and lack of care the residence of Peacehaven receive from this practice, the only one available in the area.
Never able to get a face to face appointment
August 21, 2022
For many years it has been virtually impossible to get a face to face appointment, in the first step is a phone consultation which can be within a 4 hour slot, next when talking to a member of staff they informed me that the doctors usually only work 2 or 3 days a week, despite having a lot of names on the notice board clearly at least half aren't there. We have had many frustrating times getting appointments and when you compare to nearby surgery's in Salt Dean and Newhaven they don't appear to have these problems.
On a positive note the nursing staff are great and have always been so.
On a positive note the nursing staff are great and have always been so.
Service very good when you are seen !
July 18, 2022
It is most difficult to get a Face to Face appointment . Waiting lists are very long. Staff are most helpful and kind in these difficult times.
