Reviews (163)

Excellent Service

January 4, 2022
I am always the first to grumble but I am delighted with the service I received today despite it being after a long weekend plus all the usual issues with COVID. The receptionist couldn’t have been more understanding and a GP phoned me very quickly and really listened to my concerns. Thank you - I feel very reassured.
Jane Welsman

Disorganised, rudderless, hopeless - I could

August 4, 2021
After redialing the contact number 177 times, then sufferings 20 minutes on hold to be told "no appointments phone at 2pm" when I just needed a GP to actually do their job and actually look at a blood test. They had obviously glanced at it and missed an important item further in. Finally got the person to "Task" the GP concerned. Nothing... Phone next day (repeat above telephone experience) to be told, "no, no tasking registered". Text received today along the lines of "whoops, your right, sorry about that"... This is not good enough and, unfortunately not unusual. I had a long conversation with the practice manager just under five months ago and was assured "things would get better". Today nothing has got better, worse but not better. Just how long do we have to wait until we have a surgery that is fit for purpose? It most definitely not fit for purpose now.
Anonymous

"Action plan" not happening.

August 3, 2021
I share the experience and views of all the posters here. But on top of that is the concern that absolutely nothing is happening to put it right. The Commissioning Group released a statement in December 2020 welcoming the new (non existent) telephone system.
Anonymous

Disgusted waited 3 weeks for phone call

July 22, 2021
Whilst having blood test nurse noticed bumps on top of head took photos to send to doctor waited over three weeks for phone call to be told THINKS lump could be cancerous(didn’t ask me to come in to check) just prescribed some cream.Surely they can’t be that busy absolutely disgusted.
Anonymous

Neglected patients

July 9, 2021
We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.
Anonymous

Neglected patients

July 9, 2021
We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.
Anonymous

Much improved

June 29, 2021
Have had a recurring issue and have been able to submit samples and get results back quickly including consultation calls with GP's / paramedic practitioners.
Only queued 8mins tonight for phone to be answered which is much improved
Felicity Williams

Not sufficient doctors for number of patients

June 10, 2021
Very difficult to get through on telephone. The receptionists nurses and doctors do their very best in the most difficult of situations. The population here in Peacehaven is increasing rapidly and there are not sufficient doctors to attend to our needs.
Ros Heaney

Reply from Havens Health / Meridian Surgery

The surgery team is commited to improving access for our patients. The new telephone system is being installed, however this has been delayed by a week as the engineering team either have covid or are self-isolating - now expected WC 5th July.
We have two new GPs commencing employment with us in August and are constantly advertising for GPs to meet the demand of our patients.
I can assure you that the team are extremely dedicated to our patients and their well-being.


Provider responded

Unable to get through by phone,

May 14, 2021
Lifes being put at risk. No appointments unable to get though by phone 100 to 200 calls in one morning and still no answer
Anonymous

Still not enough staff!

May 14, 2021
I do not understand how such a large medical centre such as that cannot cope with patient demand.
Anonymous

Havens Health / Meridian Surgery

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

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Havens Health / Meridian Surgery

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

Share this rating

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