Havens Health / Meridian Surgery

My wife phone for an appointment. She took the option of someone will ring back. Next time she spoke to the receptionist and complained that no one rang back. She was told the message needs changing and they are working on it

I find they are getting better but still Lack of appointment and time to answer the phone

I phoned to ask for some advice and was told I was number 34 in the queue to speak to someone. I was offered a ring back when I got to number 1 in the queue. Although the system to allow this is difficult to use, I did get a phone call back, and was able to make an appointment

I am always the first to grumble but I am delighted with the service I received today despite it being after a long weekend plus all the usual issues with COVID. The receptionist couldn’t have been more understanding and a GP phoned me very quickly and really listened to my concerns. Thank you - I feel very reassured.

After redialing the contact number 177 times, then sufferings 20 minutes on hold to be told "no appointments phone at 2pm" when I just needed a GP to actually do their job and actually look at a blood test. They had obviously glanced at it and missed an important item further in. Finally got the person to "Task" the GP concerned. Nothing... Phone next day (repeat above telephone experience) to be told, "no, no tasking registered". Text received today along the lines of "whoops, your right, sorry about that"... This is not good enough and, unfortunately not unusual. I had a long conversation with the practice manager just under five months ago and was assured "things would get better". Today nothing has got better, worse but not better. Just how long do we have to wait until we have a surgery that is fit for purpose? It most definitely not fit for purpose now.

I share the experience and views of all the posters here. But on top of that is the concern that absolutely nothing is happening to put it right. The Commissioning Group released a statement in December 2020 welcoming the new (non existent) telephone system.

Whilst having blood test nurse noticed bumps on top of head took photos to send to doctor waited over three weeks for phone call to be told THINKS lump could be cancerous(didn’t ask me to come in to check) just prescribed some cream.Surely they can’t be that busy absolutely disgusted.

We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.

We ended up in a&e after 4 weeks of trying to get treatment at this surgery for a problem that they could have dealt with. There telephone manner is rude and totally inadequate. They blatantly refused to help us and just kept saying try tomorrow despite us saying it was an emergency.

Have had a recurring issue and have been able to submit samples and get results back quickly including consultation calls with GP's / paramedic practitioners.
Only queued 8mins tonight for phone to be answered which is much improved