Reviews (148)

Excellent

August 28, 2020
I have been reading such bad press of this surgery, but I and my family have never had a problem and have found this is an excellent and extremely efficient surgery. A big thank you to all doctors and staff at Meridian Surgery.
Jo Brooks

Some of the receptionists are extremely rude.

August 26, 2020
A couple of the receptionists act like you're an inconvenience, are rude, sharp with you and seem to think they know what is deemed as an emergency even though they are not doctors.

Other problems: prescriptions getting lost, claiming they haven't received letters or requests but suddenly finding it when someone in authority (mental nurse ) intervenes.
Anonymous

Great service

August 26, 2020
I rang Meridian Surgery for the first time since the merger and was dreading it I have put it off for ages BUT the phone was answered within 3 rings by a delightfully cheerful receptionist answered my question and wished me a “ great day” ABSOLUTELY BRILLIANT SERVICE
Steve Mead

Limited Apts, lack of communication, poor

August 21, 2020
The whole family is registered here and has been for nearly 20 years, never really had any issues until the last year. My daughter went off to University and was told she needed to register in that area, all good and that was done. She came back due to lockdown and due to health issues needed to re-register here. She did that and recd medication. She was allowed one repeat (attached to prescription). Two week's before she needed it she placed the repeat request into the box as instructed and waited. She chased the Dr's 10 days after placing the request into the box only to be told it had been thrown away as she was no longer a patient! At no point did anyone tell her she was a patient for a limited time only and why just throw a request away without contacting the person? Obviously if they have placed a request they are under the impression they are still registered with you! This could have been medication that was life saving, thankfully it isn't but is still needed. The receptionist just kept repeating that she needed to register elsewhere and that she couldn't log a complaint because my daughter was no longer a patient. All I asked was that it be feedback that the communication was bad and my daughter wasn't told or didn't understand the situation and maybe it could be handled better in the future, one phone call to the patient before throwing a request away??. It's also really hard to get an appointment, I understand the difficulties with Covid but it was bad before the pandemic and gradually getting worse. Once you get an appointment the Dr's are lovely, it's just incredibly hard to get one in the first place and when you need medication or advice or not feeling well the stress of being told to ring back days on end is just appalling.
Sallyann Reed

Best described as poor , 3 days and 129 calls

August 20, 2020
3 days and 129 calls to be told the department for repeat prescriptions is closed , what is and should be a simple process is now infuriating to the extreme, if this was a private company , it’s customers would have chosen elsewhere without delay and the company folded . Simply put it’s a disgrace to the local community.
Anonymous

Can never get through on phone.

August 20, 2020
On hold for 50 minutes on numerous occasions thats after around 80 calls to get through. Impossible to get an appointment. Terrible patient care.
Anonymous

3 days trying to get medication reviews

August 20, 2020
Saturday ordered meds but 2 had to be reviewed. Couldn't ring Monday (migraine)rang Tuesday told no appointment after 47 mins hold,ring back Wednesday. So after 53 mins engaged was told doctors doing emergency
douglas Blackwell

If I could give 0 stars I would

August 20, 2020
I can’t get an appointment. I’ve been trying for day with no luck. Either can’t get through to the number and when I do, I’m on hold for ages to be told there are none. I received a letter from a blood test result, saying I need a doctor to phone me. But I just can’t get through!! I also find the reception staff very unsympathetic and without a trace of empathy. I’m so upset that I can’t access medical care, the receptionist told me to call 111 if I was that desperate. This is causing me nothing but stress!!
Sasha Roberts

Waited a week to be called back

August 17, 2020
Was told three times over three days that a nurse would call back straight away.Waited over a week,and was finally phoned to be told that both nurses from Rowe Avenue had left and she was having to deal with there workload as well.Total shambles since merger.
Anonymous

Used to be a great Surgery not anymore!!

August 17, 2020
Since the surgery have merged you cannot get through on the phone today I really needed to see a GP started ring at 2.30pm pushed radial over 100 times then when I did get through was on hold for an hour still no one answered so gave up. Retired an hour later just constantly engaged then told no appointments.
Anonymous

Havens Health / Meridian Surgery

Diagnostic and screening procedures, Family planning services, Maternity and midwifery services, Services for everyone, Surgical procedures, Treatment of disease, disorder or injury

Contact

(01273) 588200

Anchor Healthcare Centre
Meridian Way
Peacehaven
East Sussex
BN10 8NF

Location

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