Havens Health / Meridian Surgery

I have been trying for 3 days just to get through the phone just keeps ringing then I get cut off

Today the phone lines were down. After 5 hours trying to get through, I tried the results number. This was answered straight away but I got a lecture and was told that I was only able to get an appointment because the receptionist picking up the call was nice unlike the other receptionists(her words!). The Dr called me back and told me to take my son immediately to A&E for a potential medical emergency.,,5.5 hours after I first tried to call today!

Saw nurse yesterday, had blood tests, was told today doctor would be calling me, no call back. My symptons worse today, tried all day to get through for advice/results, just rings then cuts off, it is a worry not heing able to get through

I’ve been with Meridian for years and seen it gradually going downhill, can’t get any worse now. No appointments, when you do get through which can take an hour or more. The only way is the online form but I waited 2 days for a call back. One of the doctors left a prescription unauthorised and wasn’t in the next day, the receptionist said she would pass it to another doctor that day(It’s now been nearly 2 weeks without any and I’m now in pain without them and still no message from Well Pharmacy to say ready to pick up, never would have thought the service would be so bad.Thinking about changing doctors but don’t know if they are all this bad l.

After being on the phone 20minutes speaking to reception to book an appointment, I turned up for my blood test which had not been booked onto system. They did try to accommodate this but the person who tried to take my blood did not seem confident and was unsuccessful after trying 3 times.
Another appointment was booked and bloods accessed quickly despite other issues that I will cover below but I received a text to say my bloods were not received in time at the lab so I need to now go to the hospital to repeat the test. I was asked to speak with the doctor. I missed a call from the Doctor because my mobile blocked the Private number which it has not done previously.

I rang back and after holding on for about 16 minutes I got through to very rude receptionist.

I explained the situation for her to say in a smug tone' well you've missed your call'.

I have done this job myself in a private hospital also dealing with NHS patients and would never speak to a patient like she did.

I said how dissapointed and fed up I am so far with my experience in trying to get my blood tests done and how it made me feel like I can't be bothered to have my tests done but all she could say was ' is there anything else you want me to note?' No empathy, just rude. I have never had any problems with Rowe Avenue but Meridian so far is another matter.

I have since spoken to the Doctor and also expressed my concerns. When I had my bloods done the nurse didn't even check the paperwork as it stated 5 blue tubes,1 gold,1 purple. The nurse picked up 1 of each. When I said this wasn't correct she said 'well they can do 3 tests from one tube', i said it was on the form and she said 'oh yes,  you are right'. 

Now I've been told some of my results were received too late so I have to get them done again but this time at the RSCH.

I am not a complainer, but if standards are poor then you need to know to address them.

Very upset and dissapointed 

I’ve tried calling the meridian doctors many times like many more people, you cannot get through, or you get a automated recording. Many people are having problems trying to get appointment s this needs to be sorted asap before a life is lost, as people are getting told not to call 111 or 999 what are you supposed to do?

It took me 5 weeks to get an appointment. You can’t make contact on the phone at all
. Last on hold 23 minutes and then cut off.

Lots of issues

Unable to get an appointment after multiple attempts trying. Used the E-Consult form that they recommended using. A reply came back saying that the doctor will contact me within 36 hours.
Still waiting after 3 days ...........

I have been reading such bad press of this surgery, but I and my family have never had a problem and have found this is an excellent and extremely efficient surgery. A big thank you to all doctors and staff at Meridian Surgery.