Havens Health / Meridian Surgery

I’ve tried calling the meridian doctors many times like many more people, you cannot get through, or you get a automated recording. Many people are having problems trying to get appointment s this needs to be sorted asap before a life is lost, as people are getting told not to call 111 or 999 what are you supposed to do?

It took me 5 weeks to get an appointment. You can’t make contact on the phone at all
. Last on hold 23 minutes and then cut off.

Lots of issues

Unable to get an appointment after multiple attempts trying. Used the E-Consult form that they recommended using. A reply came back saying that the doctor will contact me within 36 hours.
Still waiting after 3 days ...........

I have been reading such bad press of this surgery, but I and my family have never had a problem and have found this is an excellent and extremely efficient surgery. A big thank you to all doctors and staff at Meridian Surgery.

A couple of the receptionists act like you're an inconvenience, are rude, sharp with you and seem to think they know what is deemed as an emergency even though they are not doctors.

Other problems: prescriptions getting lost, claiming they haven't received letters or requests but suddenly finding it when someone in authority (mental nurse ) intervenes.

I rang Meridian Surgery for the first time since the merger and was dreading it I have put it off for ages BUT the phone was answered within 3 rings by a delightfully cheerful receptionist answered my question and wished me a “ great day” ABSOLUTELY BRILLIANT SERVICE

The whole family is registered here and has been for nearly 20 years, never really had any issues until the last year. My daughter went off to University and was told she needed to register in that area, all good and that was done. She came back due to lockdown and due to health issues needed to re-register here. She did that and recd medication. She was allowed one repeat (attached to prescription). Two week's before she needed it she placed the repeat request into the box as instructed and waited. She chased the Dr's 10 days after placing the request into the box only to be told it had been thrown away as she was no longer a patient! At no point did anyone tell her she was a patient for a limited time only and why just throw a request away without contacting the person? Obviously if they have placed a request they are under the impression they are still registered with you! This could have been medication that was life saving, thankfully it isn't but is still needed. The receptionist just kept repeating that she needed to register elsewhere and that she couldn't log a complaint because my daughter was no longer a patient. All I asked was that it be feedback that the communication was bad and my daughter wasn't told or didn't understand the situation and maybe it could be handled better in the future, one phone call to the patient before throwing a request away??. It's also really hard to get an appointment, I understand the difficulties with Covid but it was bad before the pandemic and gradually getting worse. Once you get an appointment the Dr's are lovely, it's just incredibly hard to get one in the first place and when you need medication or advice or not feeling well the stress of being told to ring back days on end is just appalling.

3 days and 129 calls to be told the department for repeat prescriptions is closed , what is and should be a simple process is now infuriating to the extreme, if this was a private company , it’s customers would have chosen elsewhere without delay and the company folded . Simply put it’s a disgrace to the local community.

On hold for 50 minutes on numerous occasions thats after around 80 calls to get through. Impossible to get an appointment. Terrible patient care.