Havens Health / Meridian Surgery

It's totally impossible to get through on the phone. There are no online appointments available any more. It has got worse since joining with Rowe ave

Never speak to a dr

Took 40+ attempts to get through on the phone for a medication review. They've disabled the online appointment booking system
I didn't have a medication review and the medication was prescribed anyway.

Tried to phone for an appointment took me all morning to get through. Recorded message says go On line my 90 year old mother cannot do this. She just wants a doctor to reassure her after a hospital admission.

There used to be 4 surgeries in Peacehaven. Now this is the only one remaining. Meanwhile more houses are being built. This remaining surgery simply cannot cope.

It is not acceptable to have to try over 100 times to get through to then be told there are no appointments. The situation needs urgent attention. It is unfair on both the patients and members if staff to have these expectations that simply cannot be achieved.

I have a chronic long-term medical condition so need a reliable and surgery that is able to function to it's full potential. The staff are trying their best

Where do I start. Rude receptionist, no appointments available, wrong treatment given,arrogant doctors,

I had been suffering for 18 months and had visited Meridian surgery twice but only given ear drops which had no effect. I couldn't get through on phone and was getting worse with unbearable tinnitus. I literally had to have a meltdown at the window box to get seen. The receptionist at the window wall was very rude and I almost missed my op because she wouldn't let me in without a face mask. This was 2 weeks before they became mandatory and no signs up to say you must wear one. A woman behind me in queue gave me one of hers. The receptionist had refused to give me one even though it was an emergency!

Has taken days to get through but once through the service and treatment is excellent

You have to continually call the number. This can be x30/40/50 times. If you do get through, the receptionists are great. I've never had a problem. But getting to see or speak to a doctor/nurse has become increasingly difficult.

No one answered the phone!