Havens Health / Meridian Surgery

everytime I try to book an appoinment always take 30 mins to get through, not only that when you manage to get through either no available appointment and sometimes some receptionist even have the audacity to tell you that your case is not urgent and can wait. Even for repeat prescriptions I have to do it couple of times as they seem to keep on losing the paper i give for repeat.

Phone line always engaged, takes up to half hour just to speak to reception.

I'm type1 diabetic and my blood monitor stopped working, I telephoned the surgery ,explaining, my problem the member of staff that took my call said she would find a monitor for me and deliver to my home when she finished her shift, which true to her word she did. Thank you so much truly excellent service, brilliant member of staff.

I was asked to contact the surgery on behalf of my disabled son, he has a physical condition called multiple epiphyseal displacia, he is on the autistic spectrum, global development delay, adhd and mental age of 5-7 years. I phoned up for a sicknote to go with his universal credit and was told by the doctor that he needed to get off his backside and go to work. She seeked to have no knowledge of my sons problems and was very rude.

While the team is great, the appointment system is frustrating. It is difficult to get an appointment. I also find that the continuity of care is lacking in that it is hard to see the same doctor.

I've never had any problem getting an appointment when needed, despite the pressure they are under with local surgeries closing

Can never get an appointment when I need one