Havens Health / Meridian Surgery

I had to call the surgery as I was not able to request my asthma medication on pharmacy4u, it instructed me to call surgery. I spent 10 minutes trying to get through, I tried to explain that I was requested to call the doctors re my asthma medication as I believed it had been too long since I was reviewed, receptionist kept interrupting me and told me to call another for prescription, so I did and that took me 10 minutes to get through, only to be told I had to call the doctors which again took me 10 minutes to get through . Where again I had to stop the receptionist so I could explain fully what the issue was. Luckily I was then offered a phone call with nurse Sam

Can sit and try to ring the surgery for over an hour . Impossible as a working person .

trying to get an appointment is nearly impossible. i’ve had to consecutively call over 100 times just to get through to reception. the receptions are quite rude when you do eventually get through. the few times i’ve managed to get an appointment however, the doctors/nurses have been superb and done everything they can. they’ve even booked appointments for me because they knew i wouldn’t get one if i spoke to reception.

I have spent days trying to get though on the phone for an appointment. Always engaged. When you do get told no appointments available, try tomorrow. Start the same process trying to get through. I suffer from copd and get chest infections which needs medication straight away. I feel gthe appointment system is costing lives.

It has been impossible to to get any advice, guidance or medical help from this surgery over the last month, even when extremely concerned about patients in the service I work for.

everytime I try to book an appoinment always take 30 mins to get through, not only that when you manage to get through either no available appointment and sometimes some receptionist even have the audacity to tell you that your case is not urgent and can wait. Even for repeat prescriptions I have to do it couple of times as they seem to keep on losing the paper i give for repeat.

Phone line always engaged, takes up to half hour just to speak to reception.

I'm type1 diabetic and my blood monitor stopped working, I telephoned the surgery ,explaining, my problem the member of staff that took my call said she would find a monitor for me and deliver to my home when she finished her shift, which true to her word she did. Thank you so much truly excellent service, brilliant member of staff.

I was asked to contact the surgery on behalf of my disabled son, he has a physical condition called multiple epiphyseal displacia, he is on the autistic spectrum, global development delay, adhd and mental age of 5-7 years. I phoned up for a sicknote to go with his universal credit and was told by the doctor that he needed to get off his backside and go to work. She seeked to have no knowledge of my sons problems and was very rude.

While the team is great, the appointment system is frustrating. It is difficult to get an appointment. I also find that the continuity of care is lacking in that it is hard to see the same doctor.