Havens Health / Meridian Surgery

Getting to talk to anyone on the the phone us a mission. Long waiting times. Unable to see doctor for 3 weeks. Reception staff under a lot of pressure,which may explain their curt nature. Nursing staff are usually very helpful once you get to see them

As a family we are registered with Meridian, for the last 2 years we have completely given up on having any type of health care or health screening from this Surgery. We just never consider using it, which does present problems for us. It is impossible to get any reply or any availability of appointments.

econsult is good, but since its been launched, only phone consultation seems to be offered. I tried to get a nurses appointment for a dressing to be changed & was told to go to our local minor injuries unit as no appointments available. Ridiculous that I had to travel a 15 mile round trip when the surgery is 1/2 mile away. Phone lines impossible to get through on. Dreading either myself or my family having an urgent issue - a&e isn't always the answer!

I phoned doctors and was on hold for an hour when they finally answered there was no appointments I wasnt happy as my daughter isn't even 2 and she had a blood shot eye which was getting worse and still told me to ring back the day after

Since merging can’t get through by phone at all - if you go in to surgery they tell you to go away and phone up for appointment!!

I have been trying for 3 days just to get through the phone just keeps ringing then I get cut off

Today the phone lines were down. After 5 hours trying to get through, I tried the results number. This was answered straight away but I got a lecture and was told that I was only able to get an appointment because the receptionist picking up the call was nice unlike the other receptionists(her words!). The Dr called me back and told me to take my son immediately to A&E for a potential medical emergency.,,5.5 hours after I first tried to call today!

Saw nurse yesterday, had blood tests, was told today doctor would be calling me, no call back. My symptons worse today, tried all day to get through for advice/results, just rings then cuts off, it is a worry not heing able to get through

I’ve been with Meridian for years and seen it gradually going downhill, can’t get any worse now. No appointments, when you do get through which can take an hour or more. The only way is the online form but I waited 2 days for a call back. One of the doctors left a prescription unauthorised and wasn’t in the next day, the receptionist said she would pass it to another doctor that day(It’s now been nearly 2 weeks without any and I’m now in pain without them and still no message from Well Pharmacy to say ready to pick up, never would have thought the service would be so bad.Thinking about changing doctors but don’t know if they are all this bad l.

After being on the phone 20minutes speaking to reception to book an appointment, I turned up for my blood test which had not been booked onto system. They did try to accommodate this but the person who tried to take my blood did not seem confident and was unsuccessful after trying 3 times.
Another appointment was booked and bloods accessed quickly despite other issues that I will cover below but I received a text to say my bloods were not received in time at the lab so I need to now go to the hospital to repeat the test. I was asked to speak with the doctor. I missed a call from the Doctor because my mobile blocked the Private number which it has not done previously.

I rang back and after holding on for about 16 minutes I got through to very rude receptionist.

I explained the situation for her to say in a smug tone' well you've missed your call'.

I have done this job myself in a private hospital also dealing with NHS patients and would never speak to a patient like she did.

I said how dissapointed and fed up I am so far with my experience in trying to get my blood tests done and how it made me feel like I can't be bothered to have my tests done but all she could say was ' is there anything else you want me to note?' No empathy, just rude. I have never had any problems with Rowe Avenue but Meridian so far is another matter.

I have since spoken to the Doctor and also expressed my concerns. When I had my bloods done the nurse didn't even check the paperwork as it stated 5 blue tubes,1 gold,1 purple. The nurse picked up 1 of each. When I said this wasn't correct she said 'well they can do 3 tests from one tube', i said it was on the form and she said 'oh yes,  you are right'. 

Now I've been told some of my results were received too late so I have to get them done again but this time at the RSCH.

I am not a complainer, but if standards are poor then you need to know to address them.

Very upset and dissapointed