Havens Health / Meridian Surgery

I have been a patient at this surgery for 5 years and only joined due to my previous GP retiring. I was assured that I would receive the same level of service but this has not been the case.
Appointments are difficult to get and I have yet to see a GP since joining this surgery.
Their systems do not work and they are over subscribed.

I have health problems and should go more often than I do. Can never get through, have spent all morning redialling upto 96 times with no luck. When I do get through am told no appointments, try again tomorrow. I just given up and wait till I am that bad and go to hospital.

Can never get through to the surgery and when I do, there are never appointments left and I am spoken to very rudely.

I have had excellent service. Went online twice. Had call back next day and then prescription to pharmacy same day. I see this as the way forward. I’d rather not go to surgery sitting with possibly infectious people, not only Covid any infection. I can explain as easily on phone or video call. Understand not everyone is able to use online services but for those that can I think it’s ideal, leaves phone lines free for those who can’t. People don’t like change and probably haven’t quite understood the value or benefit of the change. Some see a visit as a right, some for company. GP’s are expected to do so much more now, this is an excellent way of making better use of their time.

never see the same dr always locums. Seem overstretched and you feel rushed all the time in your apt.

They used to run an on line appointments and prescription service this has not worked properly for years. Currently you have to ring to try and get an appointment. I have tried for days to get through and if you do get through no appointments and you have to call back again later in the day and wait another hour I work and cannot just sit on the phone for an hour waiting to get though whilst at work.

When you try and ring to get an appointment it is impossible to get through, if you are lucky to get through 9/10 they have no appointments left, also some of the receptionist are so rude

The surgery has to cope with a massive, ever expanding number of people and tbh I’m amazed they achieve anything. ESSC keeps approving development in Peacehaven without any new amenities and it’s only thanks to the hard work of the staff, who operate in the face of some hugely unthinking residents that anyone gets anything done. The receptionists can be terse and very forgetful (losing vital samples which meant I was denied treatment for a bacterial infection for two additional weeks) but when you see what they have to cope with I guess it’s hardly surprising, all the doctors and nurses I’ve seen have been lovely but they shouldn’t be expected to work under this pressure

To make an app you have to constantly call in the morning. When you finally get through you are told there are no appointments left and to try in the afternoon. In the afternoon it is the same story. When my mum couldn’t get an appointment over the phone they advised her to queue outside in the morning from 8am, she did this, to be still told there were no appointments. My mum phoned me in tears! Receptionists are rude and abrupt and never tell you their name or wear a badge. They simply cannot cope with the demand.

It is impossible to get through on the phones to this practice - online service was excellent but sometimes you need to see someone face to face