Havens Health / Meridian Surgery

Not enough phone lines, not enough GPs

Phone constantly on redial when you finally get through no appointments available and told to ring back in the afternoon just to go through the exactly the same. Will not let you make an appointment in advance. This is the only surgery in the area now and it is severely over subscribed. Need more GP practices in the area as more and more houses are being built, people in the area are not getting the care we pay for.

The service has become so hard to access for anyone who does not have social media - internet or a mobile phone. Oaps are being excluded as are people who have disabilities - letters to New practice Manager are being ignored.

Although I was able to make an appointment via the phone very easily, the phone call from the Doctor after having tests was worse than useless, he was very abrupt to the point of being rude, he offered no advise on how to prevent the issue happening again, or to phone for help/advice if it did

You can never get through on the phone or get an appointment since the new houses were built. You never see the same doctor twice...so there is no continuity..
I had an xray a couple of years ago which I have never seen or discussed with any doctor...

Cannot ever get through
Can try for hours and as a working person this is so difficult

Cannot get through on phone lines. Cannot make an appointment in person

Pre Covid I could always walk to the surgery and make an appointment if i failed to get through on phone. Now all appointments are via the phone. It took 3 days last week for me to get through. At Last on fri 24th July at 9.20 i was able to speak to a receptionist. All she could offer me was a telephone consult with Joe (Paramedic) late afternoon.. I was phoned at about 4.00 I have a urine tract infection prescribed antibiotics. I think the surgery/system is just overwhelmed by the amount of persons, needing to see a doctor or other health professional.

This is now the only practice in the area and last time I tried to get an appointment was told there are only six doctors. It has been know to have to make over 100 calls to try and make an appointment which is impossible. The practice use to be really good but not now. I would register somewhere else but nothing else in the area.

Can never get through on the phone and when you persevere for over an hour you are eventually told they don't have appointments and to call back the next day. You end up in a spiral of desperation. My husband has been denied medical treatment that he needs every 8 weeks because they don't have appointments. I have not attended the doctors for myself because I was told there was no appointments and gave up. I can imagine a lot of medical conditions are being missed.