Conquest Hospital

I arrived for my dermatology appointment at 11:00. The admissions desk told me the appointment was cancelled and rearranged. I had taken a days holiday and it had taken 1.5 hours to get there. It is a regular 3 monthly appointment.

Earlier this year my partner became very ill with serious complications (Sepsis). They were admitted to the Conquest on 3 occasions. During this period it was almost impossible to get through to GP etc. 111 telephone was a "useful" contact.It would have been helpful to be able to contact the hospital directly following discharge as the hospital staff knew the history. When we called, ward staff told us to contact GP! My partner was subsequently readmitted to hospital within 24 hours of discharge!

Why aren't you enforcing the No Smoking rule?

I had to have an MRI of my feet. Firstly, the Radiology department lost my request (which had been hand delivered) and wanted to put me to the back of the line.

It took considerable complaining on my part for them to accept fault. They did sort it out in the end.

I had the MRI, the equipment they use to keep the food in place is poorly designed by people who understand technology better than humans! Nonetheless, all staff were polite, courteous and helpful. I have a variety of conditions that cause difficulty and they were sympathetic and supportive of my needs

During my labour and after the staff were very welcoming and considerate of both mine and my newborns needs. They were very helpful but also gave me the space that I needed. The hospital it's self was accommodating to my needs as well.

Was asked to go to the maternity ward at 11pm last night.

I was greeted in a very abrupt manner in Murray Ward, and felt a little uncomfortable.

Upon arrival, I could see that the unit was extremely busy. Staff were rushing around, nobody knew what was really going on and the staff kept asking the same questions to myself and other patients because they couldn't remember.

My blood pressure was taken in the waiting room due to no beds being available.

I was finally given a bed 1 hour after arriving. It was then a further 25 minutes wait until a midwife actually came and saw me.

I was then put on to a CTG machine shortly after. There was a delay in this because one of the machines wasn't working properly.

Over an hour went past and I was still on the machine, I felt like the staff had totally forgot about me.

My CTG results came back fine, and the midwife then called for the Dr to come down. This took over 50 minutes.

I finally left Murray Ward at 3.45am, after a wait of nearly 40 minutes to be discharged.

It is disgusting that staff have to work in an intense environment, with lack of staff and no support.

One day something serious will happen and that will be due to lack of staff awareness because they don't know if they're coming or going!

General feedback with regards to being admitted over the weekend - not good that consultants aren't available if you are admitted. Receive a lower level of service.

it should be a 7 day week continuous/high level standard of care available to all

After a pleasant experience with my additional scan today which was booked in via a midwife, I had to visit Murray ward to give them the photo for their records.

Everything was fine until I walked through the door.

I was told to sit down in the waiting area. 1 hour went by and I still hadn't been seen. I asked if I could pop out to get a drink and was told not to as the Dr wouldn't be too much longer.

Another hour went past and I still hadn't been seen - eventually I was called.

I was disgusted that I wasn't even invited in to a private room, but was spoken to at the waiting room door, with everybody listening.

I'm anxious enough as it is - this really didn't help.

It's such a shame that this is the service being delivered. No wonder why the trust is in special measures!

Both midwives and the team on duty on 04.02.16 were great they made my experience of labour and child birth relaxed and comfortable, they were approachable caring and very supportive throughout the entire day we are so grateful

Visited Murray ward after phoning the 24 hour maternity line.

The care I received was good, however the lack of staff made things difficult.

Hardly any staff on the ward and staff getting confused with who they've already seen and haven't.

The midwives work so hard but they really do need more support from the hospital trust.