Eastbourne District General Hospital
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Reviews (122)
Their now closed maternity unit was great
unknown
August 10, 2015
I had our son 4 weeks early and I was so thankful for the DGH maternity baby unit- especially the special care unit of which we were in.
Wouldn't recommend
unknown
July 27, 2015
I had dealings with a number of outpatient clinics incl antenatal, blood, orthopaedics.
Firstly, good luck if you are trying to call the hospital! To get through to the main switchboard I usually have to make several calls. Then I usually experience impolite and unhelpful service! I get put through to wrong departments or to extensions that don't exist?!? No info why and who I am being put through. And then I can't get through anyway.
Again when I finally get through to consultants office or appointments team I have to make several calls or wait 20min+ to speak to someone.
Many staff lacking 'customer service' and people skills
When I visited as out patient at blood lab, baby scan etc the customer service wasn't great. Staff at the registration desk not very friendly or supportive.
The clerks and consultants at Orthopaedics and all the nurses are great. But nurse at Firle we saw as part of the pre surgery assessment was in a massive hurry, hardly happy to answer our questions. My mum needed to discuss her recent deterioration in health and blood results (as advised by a GP) to see whether this would have any impact on the surgery. Nurse unwilling to discuss this and had to be really pressed by me to check this with her colleague. Glad I did pursue as when it went to the specialist they put my mum's surgery on hold due to concerns!!!
OCT and physio much nicer, a lot of support and time to answer questions.
The baby scan was a mixed experience also. We had 3 in total and one staff member was fanatics but the other two really below average. At our first scan the staff didn't explain much at all, we had to push with questions. In the end we learned that we were booked a few days too early , but all we were told during the scan was "Oh the baby is too small"...pretty frightening for your fist scan!!! Quite disorganised waiting and registration area and we were literally accused of being late for an appointment while it was the mess with the registration not us.
So really, a very mixed experience. And the staff who are brilliant really get overcast by those who fail on the most simple, basic issue - people skills and overall care. If we had a choice we would not use DGH. For example we are currently moving our labour care from East Sussex Health Trust to Brighton & Hove, as we had a choice. Such a shame!
Firstly, good luck if you are trying to call the hospital! To get through to the main switchboard I usually have to make several calls. Then I usually experience impolite and unhelpful service! I get put through to wrong departments or to extensions that don't exist?!? No info why and who I am being put through. And then I can't get through anyway.
Again when I finally get through to consultants office or appointments team I have to make several calls or wait 20min+ to speak to someone.
Many staff lacking 'customer service' and people skills
When I visited as out patient at blood lab, baby scan etc the customer service wasn't great. Staff at the registration desk not very friendly or supportive.
The clerks and consultants at Orthopaedics and all the nurses are great. But nurse at Firle we saw as part of the pre surgery assessment was in a massive hurry, hardly happy to answer our questions. My mum needed to discuss her recent deterioration in health and blood results (as advised by a GP) to see whether this would have any impact on the surgery. Nurse unwilling to discuss this and had to be really pressed by me to check this with her colleague. Glad I did pursue as when it went to the specialist they put my mum's surgery on hold due to concerns!!!
OCT and physio much nicer, a lot of support and time to answer questions.
The baby scan was a mixed experience also. We had 3 in total and one staff member was fanatics but the other two really below average. At our first scan the staff didn't explain much at all, we had to push with questions. In the end we learned that we were booked a few days too early , but all we were told during the scan was "Oh the baby is too small"...pretty frightening for your fist scan!!! Quite disorganised waiting and registration area and we were literally accused of being late for an appointment while it was the mess with the registration not us.
So really, a very mixed experience. And the staff who are brilliant really get overcast by those who fail on the most simple, basic issue - people skills and overall care. If we had a choice we would not use DGH. For example we are currently moving our labour care from East Sussex Health Trust to Brighton & Hove, as we had a choice. Such a shame!
