Eastbourne District General Hospital

Received a letter today changing my appointment with Rheumatology from Jan2017 to Nov 2017 !

Following a road traffic accident and taken from the scene to the DGH. Spent the day at the DGH having ECG, Xray and CT Scan. All medical staff I encountered were very caring, just the organisation was bad and discharge procedure unsatisfactory.

At time of stress, general feeling of care being given with limited resources to large put through of patients.Could be more communicative about what is going on. We need our own SAU.

I was referred by my GP after suffering a hoarse voice for several weeks. Within 24 hours was seen by Dr, who did a nasal tube examination of my larynx and fords and reassured me that all was well. What impressed me more was the way he made me feel that I was the only person he wanted to be with, asking about my career and interested in me as a person. The best bedside manner I have ever come across in many years of hospital visits. It was also good to be seen so quickly and efficiently.

From the time my husband entered the emergency dept until he was discharged from the CCU he was treated with dignity, respect and compassion. All the staff including porters and catering staff were kind, cheerful and professional. Despite being very busy the nursing and medical staff always smiled, were polite, reassuring and informative.

Received letter today altering my outpatient appointment (gastroenterology) from 15.15 to 15.20 on the same day. Although it's very polite of them to let me know, it seems a lot of money & effort for the Trust to spend on notifying of a 5 minute delay. I could understand it if my appointment had been changed to an earlier time. I hope the Trust can explore as many ways as possible to reduce paper letters & all the expense that they involve. I would be happy to receive appointments & changes via email or text.

The staff, from reception to Consultants, have been friendly, helpful and kind.

Issues making telephone contact re: appointments (Booking and Cancelling) using the 01323 number. I've tried on numerous occasions and no one ever answers it. If you can't get through you receive a 'DNA' on file which is not accurate. Also same letters arrive after appointment date.

I have noticed that over the last 2 years the hospital isn't as friendly and welcoming as it previously has Been? Why have services been transferred to the conquest? It's very difficult to get over there.

I broke my hand and was in plaster for 6 weeks, went to see consultant, had a 3 hour wait for a 30 second appointment. Was told I would be fine. No repeat x ray. My hand was still broken.