Eastbourne District General Hospital

Contact

0300 1314500

Kings Drive
Eastbourne
East Sussex
BN21 2UD

Location

CQC Widget


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Reviews (122)

All good experiences

February 11, 2016
All good experiences at the Eastbourne DGH
Anonymous

jubilee eye suite for cataract operation

jubilee eye suite
February 8, 2016
on arrival put at ease by a member of staff asking, would you like a cup of tea/coffee? all staff helpful and cheerful
mrs hilda bateson

Ultrasound department

Ultrasound
February 4, 2016
Curt and abrupt member of staff but seen very quickly. However some of the comments from the staff member were inappropriate and could have been hurtful had I been a more vulnerable patient! I would add that my consultant on the other hand was thorough and respectful.
Anonymous

Fracture clinic provides speedy experience

Orthopaedics
January 7, 2016
I was attending an appointment at the Fracture Clinic, with a suspected fractured big toe.

On arriving at the hospital, I approached the main reception, where a volunteer directed me to the clinic.

At the clinic's reception, I was welcomed by two members of staff who took my notes, checked my details, and explained both the wait time and who I would see.

I waited about 30 minutes beyond my appointment time, which was fine as it was a comfortable environment. I then saw the specialist who said my toe was ok, just very bruised. Again, he explained clearly me scans, and to just keep rested for a few weeks.

It was great to see that he also had someone in there with him who was training.
Anonymous

Eye Clinic

Ophthalmology
January 7, 2016
Checkin - eye clinic - had eye drops, then told to go back to main entrance for re appointment. I queued again, only to learn there is a "fast track" box for posting appointments - why couldn't I be told that in the eye clinic?
Anonymous

Rapid treatment

Accident and emergency services
January 4, 2016
Rapid treatment in A&E
Anonymous

My Mum received an emergency eye appointment

unknown
December 21, 2015
On Tuesday 15th January 2015, my Mum who is 89 received a call to say, an emergency eye appointment had been made at the EDGH.

She is unable to walk and she has to rely on patient transport. None could be found for this day, but they could do it on Wednesday 16th. The hospital agreed to this and said they could see her at 1.50pm. I arrived to meet Mum at 1.30. Was was told to be ready at 11am, she however did not arrive at the hospital until 3.30-3.40. Very agitated for being kept waiting for so long, as the transport didn't arrive to pick her up.

She was treated very quickly and was ready to leave at 5pm to l return to Alfriston Court Nursing Home. We and several other patients were still waiting at 7.40. By this time, my Mum had gone without food, drink or a visit to the loo since 11am.

We were taken to the discharge lounge where tea and toast was provided. We were then told that transport could not be provided until 9. This meant that Mum was in her wheelchair for 10 hours. Her legs were swelling because she couldn't elevate them. She got home to no hot food at 9pm. The nursing and Dr care were 5 star however transport is nil.
Mrs J A Porter

I needed an urgent blood test

unknown
December 21, 2015
The blood test was requested at my GP surgery, however was fully booked because of Christmas.
Anonymous

I have found nothing but kindness

unknown
December 21, 2015
I have been attending the Conquest hospital and Eastbourne General since June 2015 and have found nothing but kindness and caring staff. I have written a couple of letters to the departments where I had treatment. I can only say thank you for all the care I have had at both hospitals.
Mrs J C Corkery

We are very happy

unknown
December 21, 2015
We are very happy with the service and treatment we receive from Eastbourne District General Hospital.

We are well aware that this hospital has gone into special measures, but apart from far too long waiting times we are happy with the service.

Our experience has been that the staff are very caring and helpful. The only time we felt under valued was in the hands of a receptionist in the Oncology department.
Mr G & Mrs J Perks

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