Eastbourne District General Hospital

Contact

0300 1314500

Kings Drive
Eastbourne
East Sussex
BN21 2UD

Location

CQC Widget


Leave your Feedback


Reviews (125)

Positive experience of eye clinic

Ophthalmology
July 21, 2017
I visited the hospital twice for wye checks. On both occasions the staff were great: professional, efficient and informative. On the second visit the doctor was clear in his explanations..
Paul Frost

Efficient and Friendly in CCU

Cardiology
April 21, 2017
My son recently attended the unit for a diagnostic investigation. The whole experience was done well from start to finish. All staff were pleasant, approachable and efficient. Procedure timings were punctual. We were shown exactly where to go, what to do and what to expect. It seemed to us that there was a good atmosphere in the unit, teamwork and pride in service delivery. Thanks to everyone.
Anonymous

Reply from Eastbourne District General Hospital

We're pleased to hear that your son's experience with the CCU at Eastbourne DGH was good. As a trust, we are committed to delivering high quality care to all our patients.

Please be assured that your posting on 'Healthwatch East Sussex' will be shared with the cardiology team. They will be happy to read your comments and receive your 'thank you'.

We send you and your son our best wishes.


Provider responded

Jubilee eye suite deserve special recognition

jubilee eye suite
April 5, 2017
My husband had a cataract operation at the Eastbourne DGH last year. I was so impressed with the friendly and professional attitude that was demonstrated. He had his second eye operated on and again, amazing team. The anesthetist and the nursing staff and all the team helped to make this a 5 star experience. As I also work for the trust I wanted to express that kindness, compassion and professionalism is what patients value. Keep up the good work under the new chief exec.
Anonymous

Reply from Eastbourne District General Hospital

Thank you so much for your positive feedback about your husband's experience with the Jubilee Eye Suite at Eastbourne DGH. We're pleased to hear that he had a '5 star experience'

As a trust, we're very proud of the 'friendly and professional attitude' of staff, and postings such as yours, truly recognise the high quality care and service they provide.

It was good of you to take the time to provide feedback. Please be assured that your posting will be shared with the staff on Jubilee ward.


Provider responded

From A & E to Coronary Care Unit - fantastic

Cardiology
April 3, 2017
From A & E to the CCU, I have nothing but praise for all the staff that attended to me. All so caring and professional. I was truly treated like a Queen which has more meaning when you are Senior Citizen
Mrs Angela Maskell

Reply from Eastbourne District General Hospital

Dear Mrs Maskell

Thank you for kindly providing feedback about your experience with A&E and CCU at Eastbourne DGH. As a trust, it's our top priority to provide high quality care.

Please be assured your praise will be shared with the teams concerned,They will be so pleased to hear that you felt like you were 'treated like a queen'.

Sending you our best wishes.


Provider responded

The very best

Orthopaedics
February 28, 2017
Care after surgery
Janet Parker

Failure to identify the full picture

MRI Medical Admissions Unit
February 26, 2017
Patient admitted with high blood glucose probably caused by steroids. Mid antibiotic course which Drs failed to prescribe for their stay. Next day declared fit for discharge, on arrival in the evening, usual delay for tttas (take home medication), clearly unwell when taken home. When home gave Furusomide and some improvement. Pulse slightly irregular. Pressure areas - heel very sore and tender, black heel developed within a few days, grade 3 damage to both buttocks, which has taken 8 weeks to heal. GP saw next day, AF diagnosed and medicines reviewed, different antibiotic prescribed and started on Digoxin. Very poorly for several days, thought they were going to die but got great support from the district nurses and hospice. Also when discharged clearly dehydrated and pressure damage to sacrum and heel. Very disappointed with service.
Anonymous

Very quick and easy service

December 23, 2016
Eye department - the check in was very quick and easy, polite lady behind the desk. Nurse who took me to different rooms allowed me to walk at my pace and waited with me. Huge improvement from last visit.
Anonymous

Car Parking

unknown
December 23, 2016
Long queues at the car park machine in the main area. Machines not accepting the new £5 notes - people having to leave the queue to go into the hospital shop for change - then rejoin the end of a long queue! Not acceptable, particularly for the elderly. New machine required!
J Wray

Poor

Medical Records and PALS
December 1, 2016
In March 2016 my consultant requested copy of notes from a knee operation carried out in 1978. To to date I have asked 4 times via PALS and nothing has been received. I need 2 x knee replacements but due to operation done in 1978 and complications I remember these notes are important to my current surgeon.
Elaine Griffiths

Appointment change

Rheumatology
December 1, 2016
Received a letter today changing my appointment with Rheumatology from Jan2017 to Nov 2017 !
Anonymous

Sign up to our mailing listKeep up-to-date with Healthwatch East Sussex and receive regular information on our activities and how you can have your say on local health and social care services

For detail on how we use your data please view our privacy policy here.