Eastbourne District General Hospital

From A & E to the CCU, I have nothing but praise for all the staff that attended to me. All so caring and professional. I was truly treated like a Queen which has more meaning when you are Senior Citizen

Care after surgery

Patient admitted with high blood glucose probably caused by steroids. Mid antibiotic course which Drs failed to prescribe for their stay. Next day declared fit for discharge, on arrival in the evening, usual delay for tttas (take home medication), clearly unwell when taken home. When home gave Furusomide and some improvement. Pulse slightly irregular. Pressure areas - heel very sore and tender, black heel developed within a few days, grade 3 damage to both buttocks, which has taken 8 weeks to heal. GP saw next day, AF diagnosed and medicines reviewed, different antibiotic prescribed and started on Digoxin. Very poorly for several days, thought they were going to die but got great support from the district nurses and hospice. Also when discharged clearly dehydrated and pressure damage to sacrum and heel. Very disappointed with service.

Eye department - the check in was very quick and easy, polite lady behind the desk. Nurse who took me to different rooms allowed me to walk at my pace and waited with me. Huge improvement from last visit.

Long queues at the car park machine in the main area. Machines not accepting the new £5 notes - people having to leave the queue to go into the hospital shop for change - then rejoin the end of a long queue! Not acceptable, particularly for the elderly. New machine required!

In March 2016 my consultant requested copy of notes from a knee operation carried out in 1978. To to date I have asked 4 times via PALS and nothing has been received. I need 2 x knee replacements but due to operation done in 1978 and complications I remember these notes are important to my current surgeon.

Received a letter today changing my appointment with Rheumatology from Jan2017 to Nov 2017 !

Following a road traffic accident and taken from the scene to the DGH. Spent the day at the DGH having ECG, Xray and CT Scan. All medical staff I encountered were very caring, just the organisation was bad and discharge procedure unsatisfactory.

At time of stress, general feeling of care being given with limited resources to large put through of patients.Could be more communicative about what is going on. We need our own SAU.

I was referred by my GP after suffering a hoarse voice for several weeks. Within 24 hours was seen by Dr, who did a nasal tube examination of my larynx and fords and reassured me that all was well. What impressed me more was the way he made me feel that I was the only person he wanted to be with, asking about my career and interested in me as a person. The best bedside manner I have ever come across in many years of hospital visits. It was also good to be seen so quickly and efficiently.