Reports Hub

During June and July 2022, Healthwatch staff and volunteers undertook engagement ‘roadshows’, attending a number of community events and venues across East Sussex, often alongside our NHS colleagues.

We wanted to identify if health and care services are doing enough to listen to the public and patients, explore how they gather feedback and identify what could be improved so patients feel confident that their issues are heard and acted on. Our report sets out what people told us.

Each month we feedback on the themes and issues people have contacted us about.

We share this information with you and with Health and Care providers to help develop and improve services.

The monthly I&S Service report provides an overview of the enquiries received, which includes information on the number of enquiries received, as well as the method of contact, main themes, and location of enquiries.

What have been your experiences of using NHS 111?

We asked the public in East Sussex this question and made visits to NHS 111 call centres to better understand how they operate.

Read what you told us, what staff working in NHS 111 call centres experiences were, and what the provider of NHS 111 in Sussex told us about their plans for developing services.

How was your experiencing of accessing GP led services during the pandemic?

We asked patients in Sussex this question. Read what you told us, what staff working in GP practices said, and NHS Sussex’s plans for improving access