Reports Hub

In October 2023, Young Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Paediatric Department at The Conquest Hospital in Hastings, operated by East Sussex Healthcare NHS Trust (ESHT).

As part of the process, we also undertook a ’15 steps challenge’ to understand what service users and carers experience when they first arrive in a healthcare setting.

In February 2024, Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Community Diagnostic Centre (CDC) in Bexhill, operated by East Sussex Healthcare NHS Trust (ESHT) to investigate the on-the-ground experiences of patients and staff.

As part of the process, we also undertook a ’15 steps challenge’ to understand what service users and carers experience when they first arrive in a healthcare setting.

Setting up Community Diagnostic Centres (CDCs) is a flagship policy for the NHS and crucial part of the Elective Care Recovery Plan. CDCs aim to transform diagnostics in England by reducing the pressure on acute services, ringfencing resources for elective diagnostics, and increasing diagnostic capacity.

Throughout September 2023, Healthwatch East Sussex conducted various engagement activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.

As part of our activity, we conducted ‘Enter and View’ visits at 19 care homes settings across Rye and Rother District. This report summarises our findings and recommendations.

In August 2023, Healthwatch East Sussex undertook two 24-hour ‘Enter and View’ sessions in the Emergency Departments (EDs) and Urgent Treatment Centres (UTCs) located at Eastbourne District General Hospital and at The Conquest Hospital.

We observed their operation, reviewed the physical settings and engaged with staff and patients to understand their experiences, so we could identify what worked well and where changes may be helpful.