Reports Hub
Latest Reports > Mystery Shopping
GP Websites in Rye and Rother: Our Mystery Shopping findings
Throughout September 2023, Healthwatch East Sussex conducted various activities to engage with people from Rye and the surrounding villages to hear their experiences of health and social care.
As part of our activity, Healthwatch staff and volunteers carried out a ‘mystery shopping’ exercise of six GP surgery websites in and around Rye. This report summarises our findings and recommendations.
Mystery Shopping: Reviewing GP practice websites for Bexhill Primary Care Network
In May/June 2023, Healthwatch volunteers and staff reviewed a draft website for one of the three practices that make up Bexhill Primary Care Network [PCN].
Our aim was to was to undertake a ‘lay review’ and support Bexhill PCN in delivering an effective and engaging website which meets NHS, best practice and user requirements.
Categories
- adult social care 3
- annual event 3
- annual report 0
- Annual Reports 10
- asylum seekers 1
- Cancer services 1
- care 3
- Care Home 12
- children and young people 4
- Complaints 1
- Cost of living 0
- COVID19 6
- Dentists 6
- emergency and temporary accommodation 1
- Engagement 14
- Enter and View 4
- Equality and Diversity 1
- ESHT 3
- feedback centre 4
- GP 8
- Healthwatch in Sussex 28
- Hospital 15
- hospital discharge 2
- housing 1
- Information and Signposting 19
- Kendal Court 2
- Listening Tour 6
- long COVID 2
- Maternity 3
- Mental Health 5
- Mystery Shopping 2
- NHS 111 1
- Outpatients 1
- Patient Transport 4
- Red Bus Tour 2
- Websites 1
- You Said - We Did 17
- young healthwatch 3