Reports Hub

We regularly review the experiences you told us through public events, surveys, Feedback Centre and Information & Signposting enquiries.

Healthwatch uses your feedback with health and care decision-makers to seek a positive difference, and this document sets out the issues you raised and any changes you have helped us to deliver during March 2024.

In October 2023, Young Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Paediatric Department at The Conquest Hospital in Hastings, operated by East Sussex Healthcare NHS Trust (ESHT).

As part of the process, we also undertook a ’15 steps challenge’ to understand what service users and carers experience when they first arrive in a healthcare setting.

In February 2024, Healthwatch East Sussex (HWES) undertook an ‘Enter and View’ review of the Community Diagnostic Centre (CDC) in Bexhill, operated by East Sussex Healthcare NHS Trust (ESHT) to investigate the on-the-ground experiences of patients and staff.

As part of the process, we also undertook a ’15 steps challenge’ to understand what service users and carers experience when they first arrive in a healthcare setting.

Setting up Community Diagnostic Centres (CDCs) is a flagship policy for the NHS and crucial part of the Elective Care Recovery Plan. CDCs aim to transform diagnostics in England by reducing the pressure on acute services, ringfencing resources for elective diagnostics, and increasing diagnostic capacity.

In March 2024, the three local Healthwatch in Sussex sought experiences of Hospital ‘Patient Advice and Liaison Services’.

PALS provides a point of contact for patients, their families and their carers. They offer confidential advice, support and information on health-related matters.