Reports Hub

Introduction

We are delighted to share ‘Together we’re making health and social care better’, our Annual Report for 2022-23.

It highlights how we have listened to the voices of the public, patients and partners and used people’s feedback, experiences and preferences to help shape health and social care in East Sussex, and across Sussex.

We have undertaken a range of projects and initiatives over the last 12 months to engage with a diverse range of individuals and communities living in different areas of East Sussex, and worked hard to share these experiences and preferences on health and care services with commissioners and providers so that they focus on meeting the needs of local people.

NHS Sussex Integrated Care Board (ICB) commissioned Healthwatch East Sussex (HWES) to carry out a pilot project to obtain feedback from residents in care homes about their access to healthcare and support services, with a particular emphasis on the Enhanced Health in Care Home scheme. This summary report identifies the key findings, recommendations and next steps.

In 2022-23, our Information and Signposting service responded to 467 enquiries and supported the public, patients and others to access, navigate and feedback on services.

Our Feedback Centre received 145 reviews from people sharing their experiences of health and care.

This report includes:

• A summary of key health and care themes we have heard
• Feedback you have shared with us
• Examples of how we have used this information to influence change
• Our plans for engagement and service development in 2023-24

Healthwatch East Sussex (HWES) has published the findings from its research into Putting a Face to Unmet Need, a new report on the unmet health and care needs of East Sussex residents. The report calls for better communication between local health and care services to provide a more integrated and holistic experience for service users.