Reports Hub

During December 2021, volunteers aged between 13 and 17 from our Young Healthwatch undertook a mystery shopping exercise in December 2021, looking at the East Sussex Child and Adolescent Mental Health Services (CAMHS)  website through the lens of young patients seeking help for mental health concerns.

CAMHS is the name for the NHS services that assess and treat young people with emotional, behavioural or mental health difficulties.

This report provides their findings, as well as recommendations for service commissioners and providers.

Young Healthwatch have been talking to local young people across East Sussex about their views and experiences of the COVID-19 vaccination programme, developing key findings and linked recommendations for those co-ordinating and delivering these services locally.

During late 2021, Healthwatch East Sussex undertook a public survey of East Sussex residents experiences of dental services in East Sussex since March 2020, as well as a Mystery Shopping exercise to explore which practices in the county were accepting NHS patients at that time.

Our survey focused on people’s satisfaction with different aspects of dental services (e.g. waiting times, advice, treatment, referrals and costs) before and during the pandemic, including their experiences of registration with dentists; access to NHS and private services; whether dental needs were met (including access to emergency support); awareness of dental costs and exemptions; and information on changes to dental services.

These reports provides a brief summary of the key themes identified in the responses to the survey and the Mystery Shopping exercise.

During October and November 2021, Healthwatch volunteers and staff reviewed all of the GP websites and out-of-hours phone messages across East Sussex for quality, clarity and presentation of information, with websites also assessed for ease of navigation. This report provides a summary of the findings, together with a number of recommendations.