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Patient Transport Services in 2021 – how your views are helping to reshape services
In August 2020, Healthwatch in Sussex carried out its fourth review of Non-Emergency Patient Transport Services (PTS).
In our latest report (attached below) we take the opportunity to describe:
- Some of the impact that your feedback and our subsequent reports had
- The work we have been doing on PTS since then.
- How your feedback and our reports have influenced a national review of PTS, which highlighted the importance of the service:
Returning to Kendal Court: An independent review of the experiences of people living at Kendal Court in Newhaven
During a two-week period in August 2021, Healthwatch East Sussex undertook semi-structured interviews with 28 of the 42 residents living at Kendal Court at that time.
Engagement focused on gathering views and experiences on five core themes:
1. Residents’ experiences of living at Kendal Court
2. Residents’ experiences of being placed and arriving at Kendal Court
3. Issues affecting residents – practical, economic, social and health related
4. How, when and where support or help was sought, provided or accessed
5. Any changes that residents felt would help improve their experience
Qualitative responses and residents’ narrative was recorded during the engagement
process, analysed against the themes above, and cross-cutting issues identified.
This research was a follow-up to an earlier review of residents experiences at Kendal
Court, also carried out by East Sussex Community Voice [The host body of Healthwatch
East Sussex] in 2018.
Experiences of Hospital Discharge in East Sussex
Healthwatch research shows mixed experiences of hospital discharge experiences during the pandemic
Between February and April 2021 Healthwatch ran a short web-based survey to understand how the hospital discharge process was functioning during the third national ‘COVID-19’ lockdown.
We focused our questions on capturing feedback living in East Sussex on four themes:
- Positive aspects of the experience and those people felt could be improved?
- Whether people received all the information and support they needed?
- If people had any outstanding concerns?
- Anything people still needed help or support with
Understanding patient and family/friend carer experience of rapid COVID-19 hospital discharge
Over the past year, the COVID-19 pandemic has meant patients are being discharged from hospital more rapidly. The Sussex NHS Commissioners’ Public Involvement team and Healthwatch in Sussex (East, West and Brighton & Hove) wanted to understand the patients (and family carers) experience of being discharged from hospital, and the impact of this on the patient’s future care at home.
Categories
- Annual Reports 7
- Care Home 9
- COVID19 4
- Dentists 2
- Engagement 6
- GP 1
- Healthwatch in Sussex 8
- Hospital 13
- Kendal Court 2
- Listening Tour 2
- Maternity 3
- Mental Health 4
- Patient Transport 4
- Red Bus Tour 2
